System Management Homepage server could not be started successfully

[Florian Dushniku]

i installed it, but in the end it said that it was installed but with errors and I still can't log in in the SMH.

[g3jza]

what errors?

give output of /var/adm/sw/swinstall.log

[Florian Dushniku]

after installing it, i tried again to reinstall it but i couldn't so please try to find the logs that correspond to successful installation but with errors.

[Torsten.]

Details are in /var/adm/sw/swagentd.log

[Florian Dushniku]

i am trying to attach the file but after i submit it the reply doesnt'appear on the thread???

[Torsten.]

file too large?

[Florian Dushniku]

61.2 kb, i tried to zip it also.

[Florian Dushniku]

please find attached the logs.

[Torsten.]

Obviously it is not installed, because of missing dependencies. I did not found the details I was looking for.

Let's try this:

# swinstall -s /var/depot-file.depot \*

this will start a non-interactive session.

Capture the output.

At the end of the screen you will find a line like

swjob -a log appsrv1-0037 @ appsrv1:/

but with a different session number (0037).

Execute this command and attach the output too.

[Florian Dushniku]

There is currently no depot software on host "appsrv1" at location â â
â â â â â "/var/SysMgmtWeb_A.3.2.0_HP-UX_B.11.23_IA_PA.depot*". Make sure that â â â â
â â â an absolute pathname is specified for location (beginning with "/").

[Torsten.]

Use this exactly as shown:

swinstall -s /var/SysMgmtWeb_A.3.2.0_HP-UX_B.11.23_IA_PA.depot \*

[Florian Dushniku]

# swinstall -s /var/SysMgmtWeb_A.3.2.0_HP-UX_B.11.23_IA_PA.depot \*

======= 05/18/11 15:34:29 MDT BEGIN swinstall SESSION
(non-interactive) (jobid=appsrv1-0074)

* Session started for user "root@appsrv1".

* Beginning Selection
* Target connection succeeded for "appsrv1:/".
* Source:
/var/SysMgmtWeb_A.3.2.0_HP-UX_B.11.23_IA_PA.depot
* Targets: appsrv1:/
* Software selections:
SysMgmtWeb,r=A.3.2.0,a=HP-UX_B.11.23_IA/PA,v=HP
SysMgmtHomepage.SMH-ASSIST,r=A.3.2.0,a=HP-UX_B.11.23_IA/PA,v=HP,fr=A.3.2.0,fa=HP-UX_B.11.23_IA
SysMgmtHomepage.SMH-DOC,r=A.3.2.0,a=HP-UX_B.11.23_IA/PA,v=HP,fr=A.3.2.0,fa=HP-UX_B.11.23_IA
SysMgmtHomepage.SMH-DOC-COM,r=A.3.2.0,a=HP-UX_B.11.23_IA/PA,v=HP,fr=A.3.2.0,fa=HP-UX_B.11.23_IA/PA
SysMgmtHomepage.SMH-PPAGES,r=A.3.2.0,a=HP-UX_B.11.23_IA/PA,v=HP,fr=A.3.2.0,fa=HP-UX_B.11.23_IA
SysMgmtHomepage.SMH-PPAGES-COM,r=A.3.2.0,a=HP-UX_B.11.23_IA/PA,v=HP,fr=A.3.2.0,fa=HP-UX_B.11.23_IA/PA
SysMgmtHomepage.SMH-RUN,r=A.3.2.0,a=HP-UX_B.11.23_IA/PA,v=HP,fr=A.3.2.0,fa=HP-UX_B.11.23_IA
SysMgmtHomepage.SMH-SAMLOG,r=A.3.2.0,a=HP-UX_B.11.23_IA/PA,v=HP,fr=A.3.2.0,fa=HP-UX_B.11.23_IA
SysMgmtHomepage.SMH-SDK,r=A.3.2.0,a=HP-UX_B.11.23_IA/PA,v=HP,fr=A.3.2.0,fa=HP-UX_B.11.23_IA/PA
SysMgmtHomepage.SMH-UILIB,r=A.3.2.0,a=HP-UX_B.11.23_IA/PA,v=HP,fr=A.3.2.0,fa=HP-UX_B.11.23_IA
SysMgmtHomepage.SMH-UILIB-COM,r=A.3.2.0,a=HP-UX_B.11.23_IA/PA,v=HP,fr=A.3.2.0,fa=HP-UX_B.11.23_IA/PA
SysMgmtHomepage.SMH-XLAUNCH,r=A.3.2.0,a=HP-UX_B.11.23_IA/PA,v=HP,fr=A.3.2.0,fa=HP-UX_B.11.23_IA
* Selection succeeded.


* Beginning Analysis and Execution
* Session selections have been saved in the file
"/.sw/sessions/swinstall.last".
* "appsrv1:/": 3 filesets have the selected revision already
installed.
ERROR: "appsrv1:/": The software dependencies for 8 products or
filesets cannot be resolved.
* "appsrv1:/": 1 bundles have the selected revision already
installed.
* The analysis phase failed for "appsrv1:/".
* Analysis and Execution had errors.


ERROR: More information may be found in the agent logfile using the
command "swjob -a log appsrv1-0074 @ appsrv1:/".

======= 05/18/11 15:34:30 MDT END swinstall SESSION (non-interactive)
(jobid=appsrv1-0074)

#

then...:

# swjob -a log appsrv1-0074 @ appsrv1:/
======= 05/18/11 15:34:29 MDT BEGIN install AGENT SESSION (pid=2315)
(jobid=appsrv1-0074)

* Agent session started for user "root@appsrv1". (pid=2315)

* Beginning Analysis Phase.
* Source:
appsrv1:/var/SysMgmtWeb_A.3.2.0_HP-UX_B.11.23_IA_PA.depot
* Target: appsrv1:/
* Target logfile: appsrv1:/var/adm/sw/swagent.log
* Reading source for product information.
NOTE: The fileset "SysMgmtHomepage.SMH-SDK,r=A.3.2.0" is already
installed. If you wish to reinstall this fileset, change the
"reinstall" option to "true".
NOTE: The fileset "SysMgmtHomepage.SMH-UILIB,r=A.3.2.0" is already
installed. If you wish to reinstall this fileset, change the
"reinstall" option to "true".
NOTE: The fileset "SysMgmtHomepage.SMH-UILIB-COM,r=A.3.2.0" is
already installed. If you wish to reinstall this fileset,
change the "reinstall" option to "true".
* Reading source for file information.
* The software
"hpuxwsAPACHE.APACHE,l=/opt/hpws/apache,r=B.2.0.59.01" is not
in the correct state (AVAILABLE, INSTALLED, or CONFIGURED).
You will need to recopy, reinstall or configure this software
before operating on software that depends on it.
The prerequisite "hpuxws22APACHE.APACHE,r>=B.2.2.8.10.%% |
hpuxwsAPACHE.APACHE,r>=B.2.0.49.00.%%" for fileset
"SysMgmtHomepage.SMH-RUN,r=A.3.2.0" cannot be successfully
resolved.
* The software
"hpuxwsAPACHE.AUTH_LDAP,l=/opt/hpws/apache,r=B.2.0.59.01" is
not in the correct state (AVAILABLE, INSTALLED, or
CONFIGURED). You will need to recopy, reinstall or configure
this software before operating on software that depends on it.
The prerequisite "hpuxws22APACHE.AUTH_LDAP,r>=B.2.2.8.10.%% |
hpuxwsAPACHE.AUTH_LDAP,r>=B.2.0.49.00.%%" for fileset
"SysMgmtHomepage.SMH-RUN,r=A.3.2.0" cannot be successfully
resolved.
* The software
"hpuxwsAPACHE.MOD_JK,l=/opt/hpws/apache,r=B.2.0.59.01" is not
in the correct state (AVAILABLE, INSTALLED, or CONFIGURED).
You will need to recopy, reinstall or configure this software
before operating on software that depends on it.
The prerequisite "hpuxws22APACHE.MOD_JK,r>=B.2.2.8.10.%% |
hpuxwsAPACHE.MOD_JK,r>=B.2.0.49.00.%%" for fileset
"SysMgmtHomepage.SMH-RUN,r=A.3.2.0" cannot be successfully
resolved.
* The software
"hpuxwsAPACHE.MOD_PERL,l=/opt/hpws/apache,r=B.2.0.59.01" is
not in the correct state (AVAILABLE, INSTALLED, or
CONFIGURED). You will need to recopy, reinstall or configure
this software before operating on software that depends on it.
The prerequisite "hpuxws22APACHE.MOD_PERL,r>=B.2.2.8.10.%% |
hpuxwsAPACHE.MOD_PERL,r>=B.2.0.49.00.%%" for fileset
"SysMgmtHomepage.SMH-RUN,r=A.3.2.0" cannot be successfully
resolved.
* The software
"hpuxwsAPACHE.PHP,l=/opt/hpws/apache,r=B.2.0.59.01" is not in
the correct state (AVAILABLE, INSTALLED, or CONFIGURED). You
will need to recopy, reinstall or configure this software
before operating on software that depends on it.
The prerequisite "hpuxws22APACHE.PHP,r>=B.2.2.8.10.%% |
hpuxwsAPACHE.PHP,r>=B.2.0.49.00.%%" for fileset
"SysMgmtHomepage.SMH-RUN,r=A.3.2.0" cannot be successfully
resolved.
* The software
"hpuxwsAPACHE.WEBPROXY,l=/opt/hpws/apache,r=B.2.0.59.01" is
not in the correct state (AVAILABLE, INSTALLED, or
CONFIGURED). You will need to recopy, reinstall or configure
this software before operating on software that depends on it.
The prerequisite "hpuxws22APACHE.WEBPROXY,r>=B.2.2.8.10.%% |
hpuxwsAPACHE.WEBPROXY,r>=B.2.0.49.00.%%" for fileset
"SysMgmtHomepage.SMH-RUN,r=A.3.2.0" cannot be successfully
resolved.
* The software "SysMgmtBase.SMH-UILIB,l=/,r=B.00.02.03.02" is
not in the correct state (AVAILABLE, INSTALLED, or
CONFIGURED). You will need to recopy, reinstall or configure
this software before operating on software that depends on it.
The prerequisite "SysMgmtBase.SMH-UILIB" for fileset
"SysMgmtHomepage.SMH-RUN,r=A.3.2.0" cannot be successfully
resolved.
* The software "SysMgmtBase.SMH-UILIB-COM,l=/,r=B.00.02.03.02"
is not in the correct state (AVAILABLE, INSTALLED, or
CONFIGURED). You will need to recopy, reinstall or configure
this software before operating on software that depends on it.
The prerequisite "SysMgmtBase.SMH-UILIB-COM" for fileset
"SysMgmtHomepage.SMH-RUN,r=A.3.2.0" cannot be successfully
resolved.
ERROR: The dependencies for fileset
"SysMgmtHomepage.SMH-RUN,r=A.3.2.0" cannot be resolved (see
previous lines).
You must resolve the above dependencies before operating on
this fileset or change the "enforce_dependencies" option to
"false".
* The software "SysMgmtHomepage.SMH-RUN,l=/,r=A.2.2.7" is not in
the correct state (AVAILABLE, INSTALLED, or CONFIGURED). You
will need to recopy, reinstall or configure this software
before operating on software that depends on it.
The prerequisite "SysMgmtHomepage.SMH-RUN" for fileset
"SysMgmtHomepage.SMH-ASSIST,r=A.3.2.0" cannot be successfully
resolved.
ERROR: The dependencies for fileset
"SysMgmtHomepage.SMH-ASSIST,r=A.3.2.0" cannot be resolved (see
previous lines).
You must resolve the above dependencies before operating on
this fileset or change the "enforce_dependencies" option to
"false".
* The software "SysMgmtHomepage.SMH-RUN,l=/,r=A.2.2.7" is not in
the correct state (AVAILABLE, INSTALLED, or CONFIGURED). You
will need to recopy, reinstall or configure this software
before operating on software that depends on it.
The prerequisite "SysMgmtHomepage.SMH-RUN" for fileset
"SysMgmtHomepage.SMH-DOC-COM,r=A.3.2.0" cannot be successfully
resolved.
ERROR: The dependencies for fileset
"SysMgmtHomepage.SMH-DOC-COM,r=A.3.2.0" cannot be resolved
(see previous lines).
You must resolve the above dependencies before operating on
this fileset or change the "enforce_dependencies" option to
"false".
* The software "SysMgmtHomepage.SMH-DOC-COM,l=/,r=A.2.2.7" is
not in the correct state (AVAILABLE, INSTALLED, or
CONFIGURED). You will need to recopy, reinstall or configure
this software before operating on software that depends on it.
The prerequisite "SysMgmtHomepage.SMH-DOC-COM" for fileset
"SysMgmtHomepage.SMH-DOC,r=A.3.2.0" cannot be successfully
resolved.
ERROR: The dependencies for fileset
"SysMgmtHomepage.SMH-DOC,r=A.3.2.0" cannot be resolved (see
previous lines).
You must resolve the above dependencies before operating on
this fileset or change the "enforce_dependencies" option to
"false".
* The software "SysMgmtHomepage.SMH-RUN,l=/,r=A.2.2.7" is not in
the correct state (AVAILABLE, INSTALLED, or CONFIGURED). You
will need to recopy, reinstall or configure this software
before operating on software that depends on it.
The prerequisite "SysMgmtHomepage.SMH-RUN" for fileset
"SysMgmtHomepage.SMH-PPAGES,r=A.3.2.0" cannot be successfully
resolved.
ERROR: The dependencies for fileset
"SysMgmtHomepage.SMH-PPAGES,r=A.3.2.0" cannot be resolved (see
previous lines).
You must resolve the above dependencies before operating on
this fileset or change the "enforce_dependencies" option to
"false".
* The software "SysMgmtHomepage.SMH-RUN,l=/,r=A.2.2.7" is not in
the correct state (AVAILABLE, INSTALLED, or CONFIGURED). You
will need to recopy, reinstall or configure this software
before operating on software that depends on it.
The prerequisite "SysMgmtHomepage.SMH-RUN" for fileset
"SysMgmtHomepage.SMH-PPAGES-COM,r=A.3.2.0" cannot be
successfully resolved.
ERROR: The dependencies for fileset
"SysMgmtHomepage.SMH-PPAGES-COM,r=A.3.2.0" cannot be resolved
(see previous lines).
You must resolve the above dependencies before operating on
this fileset or change the "enforce_dependencies" option to
"false".
* The software "SysMgmtHomepage.SMH-RUN,l=/,r=A.2.2.7" is not in
the correct state (AVAILABLE, INSTALLED, or CONFIGURED). You
will need to recopy, reinstall or configure this software
before operating on software that depends on it.
The prerequisite "SysMgmtHomepage.SMH-RUN" for fileset
"SysMgmtHomepage.SMH-SAMLOG,r=A.3.2.0" cannot be successfully
resolved.
ERROR: The dependencies for fileset
"SysMgmtHomepage.SMH-SAMLOG,r=A.3.2.0" cannot be resolved (see
previous lines).
You must resolve the above dependencies before operating on
this fileset or change the "enforce_dependencies" option to
"false".
* The software "SysMgmtHomepage.SMH-RUN,l=/,r=A.2.2.7" is not in
the correct state (AVAILABLE, INSTALLED, or CONFIGURED). You
will need to recopy, reinstall or configure this software
before operating on software that depends on it.
The prerequisite "SysMgmtHomepage.SMH-RUN" for fileset
"SysMgmtHomepage.SMH-XLAUNCH,r=A.3.2.0" cannot be successfully
resolved.
ERROR: The dependencies for fileset
"SysMgmtHomepage.SMH-XLAUNCH,r=A.3.2.0" cannot be resolved
(see previous lines).
You must resolve the above dependencies before operating on
this fileset or change the "enforce_dependencies" option to
"false".
* Executing preDSA command.
NOTE: The bundle "SysMgmtWeb,r=A.3.2.0" is already installed. If
you wish to reinstall this bundle, change the "reinstall"
option to "true".

* Summary of Analysis Phase:
ERROR: Exclude SysMgmtHomepage.SMH-RUN,r=A.3.2.0
ERROR: Exclude SysMgmtHomepage.SMH-ASSIST,r=A.3.2.0
ERROR: Exclude SysMgmtHomepage.SMH-DOC-COM,r=A.3.2.0
ERROR: Exclude SysMgmtHomepage.SMH-DOC,r=A.3.2.0
ERROR: Exclude SysMgmtHomepage.SMH-PPAGES,r=A.3.2.0
ERROR: Exclude SysMgmtHomepage.SMH-PPAGES-COM,r=A.3.2.0
ERROR: Exclude SysMgmtHomepage.SMH-SAMLOG,r=A.3.2.0
ERROR: Exclude SysMgmtHomepage.SMH-XLAUNCH,r=A.3.2.0
ERROR: 8 of 11 filesets had Errors.
* 3 of 11 filesets will be Skipped.
ERROR: The Analysis Phase had errors. See the above output for
details.


======= 05/18/11 15:34:30 MDT END install AGENT SESSION (Cancelled)
(pid=2315) (jobid=appsrv1-0074)
#

[Bob_Vance]

From the SMH install guide, there are required packages.
It is probably looking for a minimum version for these:


For 11.23:

HP-UX Apache-based Web Server
pkg hpuxwsApache (not hpuxws22Apache)
path /opt/hpws/apache

OpenSSL
pkg OpenSSL
path /opt/openssl

HP-UX Common System Management Enablers
pkg SysMgmtBase
path /usr/sam
& /opt/hpsmh/lib


I'm a little pessimistic about just installing on top because of the 3rd item. A complete update-ux to latest 11.23 Release may be required.

BUT,
perhaps all he wants is the latest OpenSSL, so you could try updating that first.

Then, if that doesn't work, maybe the Apache server.



bv

[Bob_Vance]

Ahhh
I see now your output.

It clearly says that Apache 2.0 is not installed in correct state.

It also mentions Apache 2.2, but the manual says that 2.2 is only for HPUX 11.31.


So, what's your Apache version?

bv

[Florian Dushniku]

how can i check it?

[Bob_Vance]

Ouch!
It also mentions

"SysMgmtBase.SMH-UILIB"
...
.
So, I'm worried.
You might find them on the Installation DVDs.


Personally, I would try to re-install the current version and then resolve the connection problem.


bv

[Bob_Vance]

Check it via:

## swlist | grep -i apache



bv

[Florian Dushniku]

I can't find the dvd. so what should i install and where can i download them?

[Bob_Vance]

I also see :

The software "SysMgmtHomepage.SMH-RUN,l=/,r=A.2.2.7" is not in
the correct state (AVAILABLE, INSTALLED, or CONFIGURED). You


AGAIN, I think that you should **re-install** your current A.2.2.7 from your original DVDs
.
That will probably resolve your original problem, as well as perhaps allowing an upgrade to 3.2.0


bv

[Florian Dushniku]

# swlist | grep -i apache
hpuxws22Apache B.2.2.8.01 HP-UX Apache-based Web Server
hpuxwsApache B.2.0.59.01 HP-UX Apache-based Web Server
#

[Bob_Vance]

Well, that doesn't seem good..

TWO versions of Apache ??


Did you update Apache to 2.2 ?

I've got a few more questions:

Did SMH ever work?
How/who/when was the O/S installed?
Did you install/update any patches or software since the time it worked or since the system was installed.


It looks like you should remove all Apache and re-install Apache 2.0


bv

[Florian Dushniku]

I don't know the history of this server. it is just me, now, in this situation. how can i uninstall appache and reinstall it again? does this have side effects?

[Bob_Vance]

On my system:

Pine3 ## swlist -l product *pache* *eb* Sys* \
| grep -v ^# | awk '{print substr($0,1,50)}'

SysFaultMgmt.SFM-CORE B.05.00.05 HPUX Syste
SysFaultMgmt.SFMDB B.05.00.05 HP System Man
SysMgmtWeb.SysMgmtHomepage A.2.2.7 HP-UX
hpuxwsApache.hpuxwsAPACHE B.2.0.59.01 HP-UX A
hpuxwsWebmin.hpuxwsWEBMIN A.1.070.10 HP-UX W
DebugPrg C.5.7 Debugging Support Tool
FileSystemsWeb B.11.23.03 HP-UX Disks and F
PeriphDevWeb B.11.23.05.05 HP-UX Peripheral D
SysMgmtAgent B.03.00.04 servicecontrol man
SysMgmtBase B.00.02.03.02 HP-UX Common System
SysMgmtServer B.03.00.04 servicecontrol ma
SystemAdmin B.11.23 HP-UX System Admini
SystemComm B.11.23 System Communication

[Bob_Vance]

If anything was installed (by someone previously) that depends on Apache 2.2,
then it could certainly break.
So, you might be headed down a tortuous path.

E.g., there may be an *Application* that is specifically using/needing 2.2 for all you know, since you know nothing about this system.

This is a bad place to be.




Anyway, to remove it;


## ( opt="
-x mount_all_filesystems=false \
-x autoselect_dependents=false \
-x enforce_dependencies=false \
"
swremove $opt hpuxws22Apache
)

This will only remove hpuxws22Apache and not any of its dependents that may have been installed.
That way you can re-install it, if necessary.
But that could also present problems later.


To re-install Apache 2.0 and SMH 2.2.7
mount the correct Installation DVD
and verify via 'swlist' the versions therein of
hpuxwsApache & SysMgmtWeb
.
Then install with:

## ( opt="
-x mount_all_filesystems=false \
-x reinstall=true \
-x allow_multiple_versions=false \
"
swinstall $opt -s \
hpuxwsApache \
SysMgmtWeb
)

This would also select other dependencies from the DVD that are not installed on the system, but you may run into issues of later versions of dependencies that are installed already.



bv

[Florian Dushniku]

I see that the problems that all this can cause are more important than accessing SMH, so I will leave it as it is. Thank you anyway for trying to help me. I was hoping it was smth quick. Take care.