Trusted System

[Edgar Brito]

Users cannot login after converting to Trusted System with SAM. Customer have 8 characters passwords. Users can access with these passwords but after they logout they can access the system. System administrator give them a new password but the issue repeats after they logout.

[Bill Hassell]

Are the users typing EXACTLY 8 characters? Before converting, any user to type 10, even 20 characters for a password as long as the first 8 are correct. The standard system would silently ignore characters after the 8th. But Trusted is very different (and quite consistent) in that if you type 9 characters for the password, the user's password must be exactly 9 -- nothing extra will work.

Now if the users get a new password and can login one time correctly and the next time the password fails, be sure to look in syslog. Also, are the logins using telnet or perhaps rlogin, ssh, or Xwindows? You can use the attached script to decode the current state of a user's login credentials.

[Walt Watson]

Are these special characters used in the passwords @ and #? Thye will cause the PW to fail.

Also, be sure tehy use EXACTLY the number of characters in the password; if 10 were used, make sure 10 are entered).

What version of HP-UX?

[Edgar Brito]

The solution for this case was to install patch PHCO_36229.