Turn off automatic printer disabling

[Brian K. Arnholt]

We have been having some issues with a series of printers becoming disabled sporadically. We are investigating the cause (some time of networking issue). I have read a lot of posts with some stop-gap measures, and in the meantime, I was considering several options:

1. Modifying the interface scripts to remove the "disable" command when rlp returns a non-zero exit status (usually rlp returned an error code = 1)

2. Or adding a cron job to check for disabled printers, then enable them ever 5 minutes.

My question: what would be the consequences of simply editing the interface scripts to not disable the printer if a non-zero exit status is returned?

Thanks for any suggestions.

[Gavin Clarke]

My non answer was to install and configure samba and let the windows queue's take the strain. Which seems to work here.

Not the best solution I'm sure.

If I had to take one route I would probably go the cron job route, there's probably a good reason the scripts are the way they are.


Good Luck finding the right answer.

[Mark Greene_1]

We have noticed this as well. Several times a week for one of our systems running HP-UX 11.i we have to restart a printer. It's not the same printer all the time, but there are some that are more frequent than others. We don't see this behavior on any of our 11.0 systems. We are projecting to upgrade our 11.0 servers during the 1st quarter of next year to 11.i, and this printer issue is a concern. The apps--and more to the point, the users-- on those servers are going to be less tolerant of this sort of interruption.

Some of the disables are event driven; e.g., printer running out of paper, out of toner, etc. I suspect that the "low toner" warning that some of the laser jets throw also contributes to this, but I honestly have not tracked that level of detail sufficiently to say so or not definitively. Then there's those occasion where the printer is simply disabled for no apparent reason.

Have you placed a support call to HP for this as a bug? If not, I may do that as this will only become more of an admistrative problem for us.

mark

[Alzhy]

Same here on our 11.11 (11i v1) systems.

Mark.. have you opened up a case with HP yet?