VSI Fax and HPUX

[Anthony Goonetilleke]

I am using VSI Fax via a terminal server and I keep getting the following error:

fax1 Modem1 Not running [modem server keeps dying]

but I can dial out via kermit etc without any problems. I am chasing it up with VSI support but I am interested to know if anyone has any advice on this and in particular if anyone is running fax software via a terminal server under HPUX.

[Bill Hassell]

Check the modem log file first. All the VSI-Fax logs are located in $VSIFAX/spool/logs and your most recent log file for the modem will be fax1. ($VSIFAX shoule be already set to the install-directory for VSI-Fax) Previous logs will be fax1-0, fax1-1, etc. The cause for the modem's problem should be indicated.

You may need to turn on detailed logging by changing the $VISFAX/lib/vsisrv.ini file at the top (Under (VFXSCHED]) to Debug=on and then restart VSI-Fax with vfxsched restart. vfxstat will give you a quick view of what's happening.

Typically, "modem keeps dying" is related to a protcol negotiation with the modem. If you're using an EISA MUX for instance, check dmesg or syslog for modem communication errors. This might be caused by a poorly seated I/O cable to the MUX panel (look for the status light on the panel).

Also try powwer cycling the modem as it may have gotten into a strange state and doesn't respond correctly to some commands. And make sure you have the latest datacomm *and* ARPA (LAN) patches for your system.

[Brian MacKinnon]

This is caused by static on the phone line.

[Anthony Goonetilleke]

I did everything suggested but without any luck. I can talk to the modem via kermit/vtalk etc but under vsifax I still get the error modem keeps dying.

I have an error in the log says streams not present.
Here it is...

09/12 14.36.12: INFO : 0.590: Process priority set to -20 from 0
09/12 14.36.12: TERMIO : 0.590: open /dev/telnet/modem01: fd = 12
09/12 14.36.12: INFO : 0.591: setting up streams
09/12 14.36.12: INFO : 0.591: streams not present
09/12 14.36.13: TERMIO : 1.599: ---> "AT Z^M"
09/12 14.36.21: TERMIO : 9.898: ---> "AT &F S0=0 E0 Q0 V1^M"
09/12 14.36.27: TERMIO : 16.417: ---> "AT Z^M"
09/12 14.36.35: TERMIO : 23.923: ---> "AT &F S0=0 E0 Q0 V1^M"
09/12 14.36.41: TERMIO : 30.081: ---> "AT Z^M"
09/12 14.36.47: TERMIO : 36.096: ---> "AT &F S0=0 E0 Q0 V1^M"
09/12 14.36.54: RESET : 42.625: cannot sync modem
09/12 14.36.54: FAIL : 42.625: calling Mainfail_env with 123 [Cannot reset modem]
09/12 14.36.54: TERMIO : 42.626: close fd = 12
09/12 14.36.54: EXIT : 42.739: Exiting with status 123 at 2000/09/12 14:36:54

[Fred Martin_1]

We are running VSI-FAX, and have a modem on an MDP port connected to an HP9000.

You might check to make sure that VSI-FAX is not running out of disk space. It has a configurable limit in vsifax3/lib/vsisrv.ini.

The fax database gets big fast and needs to be purged regularly.

I purge daily, any records older than four days, using a cron script. The script is attached.