XP256 LUN's not displaying correctly in SAM

[John Robben]

Greetings,

This error began to occur after we installed the June 2000 Support Plus patch bundle.

When in SAM, in "Disks and File Systems", when scanning the hardware, we receive
the following message ~480 times (each requiring an enter press):

Unable to obtain a description for the XP LUN. The reason is shown below.

Firmware does not support identification of
Continuous Access and Business Copy usage.


After the scan is complete, we only see 2 LUN's from our XP256 array. (there
should be 480). The first shows 478 paths. The second (which is the command
device) shows 2 paths.

Regards,

John Robben
Systems Programmer II
NAIC
mailto:jrobben@naic.org

[melvyn burnard]

Can I ask you to confirm a couple of items?

1. What OS version are you on?
2. Which SAM Cumulative patch has been loaded in the bundle?
3. Is the array definitely an HP XP256? or is it the Hitachi 7700e

I believe your problem is the SAM patch that you installed, but can only give more once I have the above details

[John Robben]

1. What OS version are you on?

-- HP-UX 11.00

2. Which SAM Cumulative patch has been loaded in the bundle?

-- swlist | grep SAM
-- PHCO_14051 1.0 cumulative SAM/ObAM patch
-- PHCO_14887 1.0 cumulative SAM/ObAM patch
-- PHCO_16576 1.0 cumulative SAM/ObAM patch

3. Is the array definitely an HP XP256? or is it the Hitachi 7700e

HP Surestore E XP256

[melvyn burnard]

I believe you may want to load PHCO_19047:

s700_800 11.00 cumulative SAM/ObAM patch

11) SAM does not currently support the HP SureStore Disk
Array XP256.

HTH

[John Robben]

Thanks. I'm currently looking at PHCO_21187, which supercedes PHCO_19047.
Does it require a reboot?

John

I believe you may want to load PHCO_19047:

s700_800 11.00 cumulative SAM/ObAM patch

11) SAM does not currently support the HP SureStore Disk
Array XP256.

HTH

[melvyn burnard]

Ah missed the newer patch :-{
apologies for that.
And no it does not require a reboot at install time.
hth

[John Robben]

Applied the patch to no avail. XP256 LUN's are still displayed incorrectly. HP support has recommended a firmware upgrade to our XP256. There goes my weekend...

John

[John Robben]

As a final note, this issue was resolved after a microcode/firmware update to our XP256.