3500c scanner

[Larry F. Mallery]

I get the following error message when I try to download the software to that particular scanner:
Unable to start the application-the class files could not be loaded. Unexpected failure.

Any help would be appreciated. LarryM

[Stuart Browne]

Larry,

You've not said where you're downloading software from, what software your download, or for what platform.

Some more details please so we can help you.

[Larry F. Mallery]

I am downloading the software from the CDROM they sent with the scanner. I am attempting to use the scanner through the usb port with the materials that came with it.
Originally I was able to use it. I downloaded McAfee from an offer on aol, got aol 9.0 which screens e-mails so I then deleted McAfee and it took a shared file with it. That's when the problems started. I have since then reinstalled McAfee which fixed some of the problems there but it still hasn't fixed this.
I have no idea what you mean when you ask about platform??
Thanks for any help you can send my way.
LarryM

[David Asgeirsson · Accepted solution]

Sounds like you are running Windows of some form. This is a Linux forum, try reposting your message in a Windows forum.

Also, you should try to run the "restore" program, either from the hidden partition or
backup cds to restore the missing shared file.

- Dave