hplog / hpasm messages, what action to take???

[Christian Hirth]

Hi,
I got a HP360 server which is running fine... but i found these messages in the hplog

0187 Repaired 13:23 03/29/2005 13:23 03/29/2005 0001
LOG: System Overheating (Zone 4, Location CPU, Temperature 67C)
0188 Repaired 13:23 03/29/2005 13:23 03/29/2005 0001
LOG: Automatic Operating System Shutdown Initiated Due to Overheat Condition
0189 Repaired 13:23 03/29/2005 13:24 03/29/2005 0001
LOG: System Overheating (Zone 4, Location CPU, Temperature 67C)
0190 Repaired 13:23 03/29/2005 13:24 03/29/2005 0001
LOG: Automatic Operating System Shutdown Initiated Due to Overheat Condition
0191 Caution 13:24 03/29/2005 13:24 03/29/2005 0001
LOG: System Overheating (Zone 4, Location CPU, Temperature 67C)
0192 Critical 13:24 03/29/2005 13:24 03/29/2005 0001
LOG: Automatic Operating System Shutdown Initiated Due to Overheat Condition

Now that i understand, to hot, shutdown!


0193 Caution 15:13 03/29/2005 15:13 03/29/2005 0001
LOG: System Power Supply: General Failure (Power Supply 2)

0194 Caution 15:13 03/29/2005 15:13 03/29/2005 0001
LOG: System Power Supplies Not Redundant

But what is this with the power supply????
Is there a hardware problem??? what should i do based on those messages????

[Uwe Zessin]

Sounds like PS2 failed or did not get power from the line any longer.

[Christian Hirth]

UPS... By the way... i usually also have good manners...

Please help me!!!

Thanks,
Christian

[Christian Hirth]

yeah... But there is only one plug...
Does this mean that the box got 2 supply's inside???

[Uwe Zessin]

Are we talking about a ProLiant DL360 1U server? Is this a new installation and you are receiving this message for the first time? Please understand that it is hard to come up with useful help without some background information.

[Christian Hirth]

Sorry, yes it is...
And no, the installation is approx. 1 year old. This server has been running fine, but then we started to get the heat problem... That is one thing we fixed that, but now we received this message with the power supply.. No other errors in the past...

So how does it work, as the server is still running???
I am sitting in Copenhagen and the server is in Kiev, so i cant just go look at it ;-)
My problem is to figure out what to do and send a person out to fix it, if it is hardware!!!
My problem is that i dont know what this means is there 2 supply's connected on one cable and then one of them is on its way down, or ???
Does this help, understand my situation ;-) i am trying to get some more details on the server, but currently no persons are on site!

Lookin forward to hear from any of you out there, thx Christian.

[Stuart Browne]

Ok.. If there is two power-supplies in this machine, and only one power-cable, then that's youre issue.

Each of the redundant power-supplies in this series of servers requires an individual power cable.

[Christian Hirth]

I got some new infomation, that there should only be one power suppply, connected via one power cable in this specific server... But i am not sure myself... I got HP to trace the actual hw config, as the server is still under guarantee... but this will take some days.

So what the hell does that error means about the system Power Supplies Not Redundant???
is it because the hpasm thinks per definition that there should be 2 power supplys.. but there is not... and doing boot, it just state this.. so actually it is not a problem??? or what???

[Stuart Browne]

Can't the people who run the building where the server is housed just go an eyeball the back of the server to see if it's got one or two power supplies?

It was my understanding that if one of the servers that can take two supplies, but run on one, and only ever run on one, wouldn't complain about the 2nd not being present.

But the wording of this error seems to suggest that it had two at some point. Otherwise, why is this error 0193, instead of error 001?