ac '97 and xp - no sound

[Michael_207]

Hi

If someone can solve my problem I will be very glad - have been trying 10 hours a day for 6 days...

I am in the middle of a village with no one who speaks english and on doing a fresh xp install and then sp1 I am still unable to hear ANY sound. I have the following configuration as given by sisoft sandra:


Processor(s)
Model : AMD Athlon(tm) Processor
Speed : 1.25GHz
Model Number : 1403 (estimated)
Performance Rating : PR1829 (estimated)
L2 On-board Cache : 256kB ECC synchronous write-back

Mainboard and BIOS
Bus(es) : ISA AGP PCI IMB USB SMBus/i2c
MP Support : 1 CPU(s)
System BIOS : American Megatrends Inc. 07.00T
Mainboard : MSI MS-6380E
System Chipset : VIA Technologies Inc VT8366/A Apollo KT266/A,KT333 CPU to PCI Bridge
Front Side Bus Speed : 2x 100MHz (200MHz data rate)
Installed Memory : 256MB DDR-SDRAM
Memory Bus Speed : 2x 133MHz (266MHz data rate)

Video System
Monitor/Panel : Philips 107T (107T2)
Adapter : NVIDIA GeForce2 MX/MX 400

Physical Storage Devices
Removable Drive : Floppy disk drive
Disk Drive : MAXTOR 6L040J2 (37.3GB)
CD-ROM/DVD : TOSHIBA DVD-ROM SD-R1202 (CD 40X Rd, 16X Wr) (DVD 5X Rd)

Logical Storage Devices
1.44MB 3.5" (A:) : N/A
Hard Disk (C:) : 18.6GB (12.2GB, 65% Free) (NTFS)
Hard Disk (D:) : 18.6GB (11.5GB, 62% Free) (NTFS)
CD-ROM/DVD (E:) : 560MB (0MB, 0% Free) (CDFS)

Peripherals
Serial/Parallel Port(s) : 2 COM / 1 LPT
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Printing Support
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : PS/2 Compatible Mouse

MultiMedia Device(s)
Device : Standard Game Port
Device : Avance AC97 Audio

Communication Device(s)
Device : Accton CheetahModem AC-M1202-02

Printers and Faxes
Model : WinFax (Photo Quality)
Model : WinFax
Model : hp deskjet 3320 series

Operating System(s)
Windows System : Microsoft Windows XP Professional Ver 5.01.2600 Service Pack 1

Network Adapter(s)
Networking Installed : Yes

Said this about sound:


General Device Information
Device Name : Avance AC97 Audio
Manufacturer : Microsoft
Version : 5.10
Product ID : 101 / 1

Specific Wave Information
Maximum Standard Sampling Bits : 16-bit
Maximum Standard Sampling Rate : 44.1kHz
Channels : 65535

presently installed sound drivers:

alxwdm.sys
drmk.sys
ks.sys
portcls.sys
stream.sys
ksproxy.ax
ksuser.dll
wdmaud.drv

Driver Version:
5.10.0.3590
Povider:
Avance Logic, Inc.

I have tried a few different drivers and a few froze my machine, - with one I had to format the drive and reinstall... and the one I now have does nothing. No warnings, but windows media player plays- just no sound - yes I have checked and speakers work.
Before I reinstalled the sound worked perfect!!!

Any help will be appreciated
Mick
Answer here or to
Zenon100@hotmail.com

One consideration: I use a uninteruptable power supply (basically a car battery hooked up to a 12v -220v invertor and have had it overheated recently - could this fry an on-board sound card?
Thanks again.

[Ron Kinner]

Who made your box? Is the sound integrated on the motherboard? If so then you need to visit the website for the box maker. They may have done some funky stuff with the driver so that you have to use theirs.

I would think you would fry something else long before you got to the sound card.

Ron

[Michael_207]

I am stranded in a village in the mountains in Turkey and the firm who I bought the box from only speak turkish(a friend bought it).

Yes the sound is onboard. I had it working before with a driver supplied to me by this firm? Now the same driver is freezing the system. So how come it don't work no more?

Should I try installing something in a different order?

[Roger Faucher · Accepted solution]

Michael:

You could try looking in Device Manager to see what resources (IRQ) the sound is sharing and try to eliminate the conflict.

I would certainly download/install the latest 4-in-1 drivers from VIA's website: http://www.viaarena.com/?PageID=2#4in1

The latest audio driver from MSI (motherboard mfgr) is dates Nov. 7, 2002 and available at http://www.msi.com.tw/program/support/driver/dvr/spt_dvr_list.php?part=1&kind=3&CHIP=3&ID=1

I believe the latest BIOS is at http://www.msi.com.tw/program/support/bios/bos/spt_bos_detail.php?UID=320&NAME=MS-6380E
but DOUBLE CHECK that this IS the correct link.

Good luck!

Roger

[Michael_207]

Have been sitting in front of my screen waiting for someone to answer this and finally! Thanks will try all the leads you gave me!! Will be back with the results...

[Michael_207]

HALLELUYA!!!

EUREKA!!!
I HAVE SOUND!!! DOWNLOADED THE FIRST 2 SUGGESTIONS AND INSTALLED OVER THE OLD DRIVERS - WORKED LIKE A CHARM!

MY MAN - YOU HAVE JUST SOLVED ABOUT A HUNDRED HOURS OF PROBLEM!!!
THANKS VERY MUCH.

In the thread about the forum on members ages I said that the person who solves my problem will get a valuable piece of information...

Depending on your age and preferences I have this attachment you might like just to "liven-up" your day... and you can email me at

Zenon100@hotmail.com

with your request for the "TOP SECRET SAUGHT AFTER INFORMATION" include your email...

P.s. If you don't want to give me your email just make a spare one at yahoo or hotmail and send me the address.

Your help has helped me so I hope I can help return the favor.
Thanks again!
Time to watch a movie - WITH SOUND!!!