HP WirelessMGr Module

[Aaron_90]

Here is the message

Error Signature
szAppName: HPWirelessMgr.exe
szAppVer:1.0.0.9
szModName:atl.dll
szModVer:3.0.9435.0
offset 00001285

It then talks about sending report nad info regarding this.


If i then click on a prompt to view tech info it list the following

C:\Docume~1\locals~\temp\wer2.tmp.dir00\HPWirelessMgr.exe.mdmp

C:\Docume~1\locals~\temp\wer2.tmp.dir00\appcompat.txt

I'm sorry i hope this helps

The model is actually nx9010 not 3010!
Also the blue light on the notebook which is the wireless function seems to be on and when i press the buttom below will not go off???
The notebook was working fine last night and as far as i am aware i have done nothing to upset this.

thanx for your willingness to help.

aaron

[Ganesh Babu]

Hi Aaron,

Can u post what was there in the
C:\Docume~1\locals~\temp\wer2.tmp.dir00\appcompat.txt


Note::
I think u have presse "New message" button instead of REPLY button. In the last question, by the way u have started a new question.. Make sure u click on REPLY button when u want to answer the same question.

Ganesh

[Ganesh Babu · Accepted solution]

Hi Aaron,
Check this out ..

http://www.techsupportforum.com/computer/topic/14365-1.html

Ganesh

[Aaron_90]

Ganesh

I'm sorry, when it comes to techincal jargen i'm not really in to it....what do you mean by post what was in it at the moment i can't really access anything except the screen that pops up when you press alt/ctrl/del once and it list the tasks in operation.....more info.

When i received the Notebook it came with Drivers restore etc would this help??

[roly russell]

Hello.

I've got the same problem. Seems to be associated with some serious problems with my system ... the link provided in the previous response is invalid; so does anyone have any tips?

I've done everything I can think of to get around the issue, but no luck (including reinstalling windows, and all updates, et cetera). It takes a ridiculously long time for windows (xp professional) to boot up since the problem started, and when it does I immediately get a repeating warning about HPwirelessMgr.exe not working.

Thanks,
roly.

[brooks_4]

I have just encoutered the same problem - exactly. I have a Compaq Presario 2100 laptop. I was having some difficulties with attachments (when emailing and saving pics) so I decided to run the driver install/repair disc that came with the computer. It screwed everything up and now I'm in deep.

I run a Netgear 108. wireless router with it and I'm unable to get online. The wireless button/light does is constantly "on" and won't turn off or respond.

The error messages I have are just the same.

ANY help out there? Please?

[Jack Hole]

I too have the same problem and am boggled by the fact that HP has done nothing to correct this nor have any representitives attempt to contact the people in the replies above... because the computer does not work...and that is a big problem for a business man such as myself.

[mathias_7]

I have the same problem as well. It would be really nice if someone found a way to fix this.

[Michael Layden]

I also have a Compaq nx9010, with the same issue. On bootup, there is a long delay, an then a message that HPWirelessMgr Module has had to terminate. The error log has,

Faulting application HPWirelessMgr.exe, version 1.0.0.9, faulting module atl.dll, version 3.0.9435.0, fault address 0x00001285.

It appears that XP service pack 2 has increased the problem, at least it has hugely slowed down the whole start up process, and provides a bunch of useless "at risk" messages while it interrupts the start of firewall, norton, etc.

[Roelof]

Did anyone try to install the SP26144.exe file which should fix the problem??? and if yes what was the result

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=ob-18405-1

[hee jae lee]

I've had the same problem with my laptop which is presario 2500.
My problem was it didn't reboot with the same error message, so I'd re-installed windowsXP again, I'm able to boot the computer now, but still takes a considerable amount of time, and with the same error message 'wirelessmgr.exe'. Also, my wireless button doesn't work(the blue light does not come on), neither does my volume on/off switch on my laptop. I am planning to format my whole system if the hp guys do not come up with a solution soon.

[David Sirrine_1]

HPWirelessMgr.exe Module

I had similar problems with my nx9010. I finally uninstalled the Notebook Utilites through Add/Remove Programs. Notebook Utilities contains the HP Wireless Mgr. I discovered that uninstalling the HP Wireless Mgr had no effect on my ability to use the HP 54g WLAN W450 adapter.

[Taryn McDonald]

I am having the same problem and error notification with my compaq nx9010. What is wrong??can someone pleees giv advice that will solve the problem???!!!

[David Nicholas_3]

I have an HP Pavilion ZE5500 series and had a very similar,if not the same, problem. Everything worked fine one night, then the next day the laptop would not complete boot-up. It continued to stall on the initial Welcome to... screen. My blue WiFi lite stays on as well. I Paid $80 to have a professional HP Dealer restore the OS (XP Home) and at least the system booted up, but took a long time. I then had to reload many drivers for various programs that would not work and many files had to be deleted from my registry because the files they related to were no longer existing.

I finally removed the Wireless Module (access bottom of laptop) and reinserted it and everything seemed to at least work again. However, the WiFi button still does not work and the light stays on, also it still takes too long to boot-up and I believe that bis due to the malfunction of the HPWirelessMgr Module. I continue to get the message as follows:

HPWirelessMgr Module has encountered a problem and needs to close. We are sorry about the inconvenience.

Then asks to "send" or "Don't Send" an error report to Microsoft.

I do not believe this is a MS problem rather an HP problem that then need to research. Seems like a faulty module to me on many computers with WiFi capabilities.

[Rob Snyder_1]

I've had the same problem for months. I have several wireless networks at my office that I have access to. My laptop will cycle through those networks and I wonder if it has something to do with this file as well.

I don't have any trouble getting on the networks, but I still have trouble staying on them.

I also have a problem with links on Explorer. Links that I click on will not direct me to the new site or associated file.

HP, what say you?

Rob

[Brian Neison]

Has anyone been able to figure the HPWirelessMgr.exe stopping the boot process issue out?

[Josh Walters]

Has anyone got this working yet? I'm still having the problem and was wondering if there was a solution?

[Paul_601]

Just adding another "ditto" to the issue, this time a Presario 2500. Delayed boot, wireless not functioning, on/off button for wireless has no effect. Disabling in Device Manager turned off the wireless light, but HpWirelessMgr bombs with option to notify Microsoft after boot. Worked one day and failed the next. Naturally the unit is out of warrently. Meanwhile using a Linksys WPC54G.

[roly russell]

Hello.

Firstly,I've been a loyal customer, and the lack of ANY action on this problem is irritating and unfortunate.

Second, I managed to get around the problem somehow. Unfortunately, it ended up being such a frantic situation that I don't know exactly what step fixed the problem. I ended up reinstalling all of the pertinent HP drivers that had anything to do with wireless connections and, importantly, USB devices. One ended up fixing the problem, though I unfortunately cannot say what exactly. Try reinstalling verious drivers from HP, and rebooting each time to see if the problem is any better (but see the next paragraph first).

A temporary fix for the lengthy boot-up and shut down, I discovered, is that the problem had something to do with my USB optical mouse. If I remembered to unplug my mouse before shutting down/hibernating/logging off, the problem didn't seem to occur. If I didn't, it was still the same story. Now, however, I managed to fix the system entirely, I think.

Reinstalling the operating system did NOT help me, so I don't recommend going through that hassle.

The wireless blue light indicator, and the button on the front of the laptop case, still don't work--but that is at least just cosmetic.

HP ... why no word?

Cheers, good luck,
roly.

[patsan]

Well I tried the SP26144.exe that was suggested earlier in this string and it worked 100%. I followed the download and install directions, restarted my laptop and POOF! My wireless button and mute/volume buttons work and perform the functions they are supposed to. Thank you for the advice!

[mary ringrose]

I, too, tried the 26144.exe download, but it has not fixed the problem. I, too suspect it has something to do with the windows service pack 2 download. I had another email form HP and they suggested a clean boot, but looking through the meassages, it seems as though some one tried this already.I have a compaq 2500.I am going to email HP again and direct them to this site , fingers crossed.

[mary ringrose]

I unplugged all my devices(includin compaq PC) from my computer desk,(which I now perceive was faulty) and replugged them into a brand new circuit breaker, and guess what- all my problems are over!
Worth a try- check all plugs for faults

[Alice Millikan]

I have a similar problem. I have only had my hp compaq nx6125 for about a week. The wireless activation button was working one night, but then the next morning, when I turned it on, it had stopped working for no apparent reason.

When I press the button it says "WLAN: Off" then I press it again and it says "WLAN: Disabled" in the bubble window. The blue light doesn't come on and of course, I can't connect anymore.

There wasn't anything of any value on my computer, so I reinstalled the operating system and all of the device drivers that were provided with the computer. That had no effect at all, so it must be a hardware issue I guess.

I also read somewhere that the button could be disabled in the BIOS. I checked that out, but it is enabled there. All the hardware config setup screens tell me that everything is working and enabled without conflicts and blah blah...

Does anyone have any suggestions? Except for taking it back to the shop, I have run out of ideas.

[Olivier Cottray]

hi-

sorry, no solution, just reiteration of the same problem. my presario 2500 gets stuck at the blue windows xp welcome screen before i get a chance to log in.

can someone explain how i can (if i can) install sp264something.exe (the one that seems to have solved a few of your problems) given that i can't even get into my system. is there a way through BIOS?.. and is that the fix for my specific case?

a big thank you.

[Dave Engstrom]

I HAD the same error and here is how I resolved to message from appearing each time I started my computer. This did not affect my ability to use the wireless adapter on my Presario 2500.

On XP from the start menu navigate to all programs -> administrative tools -> services (if you do not see the administrative tools options you will need to add the menu through your taskbar properties option). When the services window opens scroll to HPWirelessMgr and open by double clicking. Under the startup type dropdown menu select "disable" and click ok button.

Restart your computer and this should resolve the annoying error and then test your wireless connections.