Modems

[Pat]

Is it possible to uninstall the Agere modem that came with my pc desktop (Pavilion a600y series), leave it intact and add my adsl internal modem so I can connect to my dsl line? Currently, with the Agere I can only connect through dialup.

[John Y · Accepted solution]

Try disabling it in the device manager.!

[Pat]

By disable, do you mean uninstall? Or, is disable different from uninstall. So far I've uninstalled when reading "replacing a modem" found on the hp site.

I'd uninstalled and removed it (Agere modem) once, didn't have the driver for the adsl modem (Alcatel) which was detected so I reinstalled the Agere. I now have the driver for the Alcatel but wondered if I can just leave the Agere modem internally (not remove it completely from the unit) and add the adsl modem?

[John Y]

I think you can leave the Agere modem in place and just select disable in the device manager otherwise Windows will try to reinstall it when you reboot, see if that does it for you.

[Pat]

My apologies for requestioning, but I've just received my Pavilion with XP and haven't quite explored it due to the modem problem being top priority. I do know about uninstall. I'll check for disable. And, thank you for responding.

[Pat]

Also, I messed up your points since I'm new to this forum's system and just said submit them...you rated higher than unassigned.

[John Y]

Sure thing Pat, anytime just ring.! Don't worry about the points issue but if you want to give them just use the drop down box at anytime for the amount by each reply and then hit submit after choosing.! This place can be confusing at first like it was to all of us when we started.!

BTW...There's another part of the forum that caters to Pavilions, here is the direct link, take care............................
http://forums1.itrc.hp.com/service/forums/bizsupport/categoryhome.do?categoryId=405

[Pat]

Thanks, John and you take care also. I'll look into that forum.

[John Y]

Pat you can also try this sister site.......

http://p204.ezboard.com/bhppavilionsupport

[Ronald Postma]

Hi Pat,
If you can not find how to disabel the modem, follows these steps:
1. Rightclick my computer and choose mange (depending on your starmenu configuration, it is on the desktop or in the starmenu)
2. On your left choose 'Devicemanagement'
3. On the right you see all sorts of hardware catagories. doubelclick on modems en doubelclick the modem you want to disabel.
4. In the genareltab you can disabel it,with a dropdown menu.

HTH,
Ronald

[Pat]

Thanks again, John and thank you Ron.

I was aware of using manage to get to the device manager.

I found that if I right click on My Computer and Click on properties to bring myself to the device manager located under the Hardware tab, if I click on the Agere modem I'll see two computers in the upper bar. I can then click on the right computer to disableenable the modem.

I've still been unable to locate a driver for the Alcatel V90 Platinum internal modem. And even tho' I pay for DSL I'm only able to utilize the dialup.

Originally, I purchased my first computer package through SBC and apparently all the install drivers were wrapped up in the Window ME OS I had. When I went to the hp Pavilion XP Home OS, I was told I could switch out the modems but I was not told I wouldn't be able to locate a driver after originally being told I'd be able to connect with the new unit right into my DSL by both salesperson of pc unit and SBC persons. Very unusual of SBC to say such.

Next problem; I'm informed I'll have to get an install CD for the Alcatel V90 internal modem. And, so far, any driver pkgs I've downloaded from speedtouch.com or driverguide.com have not been operable.

System recognizes hardware but cannot locate the software. And, if I'm able to locate the software, how am I to add it to the phonebook.ini?

I'm a general pc home user with a comfortable knowledge of the unit (a tad above novice). I don't deal with the bios, infrastructure or build platforms until supported by a tech capable of walking me through the process. When I read the Forum Menu I wondered why I'd been referred to this site in the first place since that (menu) alone leads one to believe you will be a computer tech capable of designing/operating computer software.

With all the modem and other problems that have recently occurred, I haven't yet had time to explore the world of XP.

Any advice, guys? I'm all ears, lol. And, again, thanks to both of you.

[Pat]

Never mind! Ma Bell a/k/a SBC is sending me another modem with installation cd.

Thanks again!

Pat

[Ronald Postma]

Hi Pat,
I hope you get the problem solved, if you run into any more we will here it.

Regards,
Ronald

[Pat]

Resolved.