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02-10-2006 09:23 PM
02-10-2006 09:23 PM
digital alpha server 4100
3gb mem,599mhz processor, firmware version 5.4
my server is starts booting but hangs in between , it only gives a blue screen and then nothing happens.I tried to get the console from serial port but couldnt. Is it a firmware problem? which part i should replace?
Solved! Go to Solution.
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02-10-2006 10:42 PM
02-10-2006 10:42 PM
Re: digital alpha server 4100 booting problem
Then you should halt the system in the console (pressing the HALT button) and check the configuration (SHO CONFIG, SHOW DEVICE, SHO BOO*...). Are all devices present, is the boot setup o.k.?).
Has VMS displayed its version string?
Perhaps you could log the output using a laptop and attach it as a file.
regards Kalle
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02-10-2006 10:59 PM
02-10-2006 10:59 PM
Re: digital alpha server 4100 booting problem
Check with >>> SHOW console If you are indeed using a gfx connection then set this to graphics (>>> set console graphics). IT maybe that you're loosing the output part way through the boot if the output is being directed the the serial port.
PS. The latest console version for an a4100 is V6.1-1.
See http://ftp.digital.com/pub/Digital/Alpha/firmware/
for an update.
Regards,
John.
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02-11-2006 06:27 AM
02-11-2006 06:27 AM
Re: digital alpha server 4100 booting problem
Just to be complete, this may not applicable, but nevertheless: If the system has 2 serial ports, be sure that you connected the right one.
OpenVMS Developer & System Manager
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02-11-2006 04:05 PM
02-11-2006 04:05 PM
Re: digital alpha server 4100 booting problem
Also, when you have it at the >>> prompt, what do you get for SHOW BOOT* and SHOW DEVICE, and what is the current value of OS_TYPE?
All of these may be important clues to what is happening.
Robert
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02-12-2006 10:54 PM
02-12-2006 10:54 PM
Re: digital alpha server 4100 booting problem
VMS displayed its version string, after that nothing happens.I cant halt the system.
The LCD display shows alpha server 4100.
I think I have connected to the right serial port, becouse I was able to get the console before, and after this not.
Server just starts , will get the version string, then it will not take any input from keybord.
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02-12-2006 11:17 PM
02-12-2006 11:17 PM
Re: digital alpha server 4100 booting problem
VMS displayed its version string, after that nothing happens.I cant halt the system.
The LCD display shows alpha server 4100.
I think I have connected to the right serial port, becouse I was able to get the console before, and after this not.
Server just starts , will get the version string, then it will not take any input from keybord.
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02-12-2006 11:22 PM
02-12-2006 11:22 PM
Re: digital alpha server 4100 booting problem
I attached a picture of a 4100. You can see the backside of this machine. In the left bottom corner of the machine are two 15 pin connectores. As You can see on the picture, the console connector is not the one at the bottom, but the one above it (see red arrow in picture)
After pressing the halt button, You should see the bootprompt ( >>> )
On this bootprompt you can enter the command
>>> set console serial
>>> boot -fl x,y disk
After doing this, the console should work
Hope that helps
Regards
Heinz
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02-12-2006 11:25 PM
02-12-2006 11:25 PM
Re: digital alpha server 4100 booting problem
here the attachement
Heinz
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02-12-2006 11:41 PM
02-12-2006 11:41 PM
Re: digital alpha server 4100 booting problem
I have halted the machine, but I didnt get the prompt, I have connected to the proper port.
can anybody tell me where the firmware module is?whether it is with processor board or with any other board?
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02-13-2006 12:43 AM
02-13-2006 12:43 AM
Re: digital alpha server 4100 booting problem
1. Press the halt button
2. power off the machine
3. power on the machine
4 if your console is connected to the proper port, then you should see how the machine initializes.
5. at the boot prompt enter SET CONSOLE SERIAL
6. release the halt button
7. enter the proper bootcommand eg.
boot -fl 0,0 disk
If that does not work, can you post the output of the console until the boot stops ...(use a laptop)
Regards
Heinz
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02-13-2006 12:58 AM
02-13-2006 12:58 AM
Re: digital alpha server 4100 booting problem
in the sequence above by Heinz,
add
2.5 wait (at least) 60 seconds (more won't hurt)
Proost.
Have one on me.
jpe
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02-13-2006 01:08 AM
02-13-2006 01:08 AM
Re: digital alpha server 4100 booting problem
>>> b -fl 0,20000
This will trigger the boot code print out some interesting debug information that will announce what is being done. You should be able to track just how far the system is getting before it hangs.
Also, you might want to boot into interactive boot mode to turn on STARTUP verification just in case it's actually getting into the STARTUP process:
>>> b -fl, 0,20001
SYSBOOT> set startup_p2 "VC"
This turns on STARTUP verification (V) and verbose mode (C)
Robert
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02-13-2006 08:03 PM
02-13-2006 08:03 PM
Re: digital alpha server 4100 booting problem
Now I am able to see the server is initializing but it is giving a keyboard error sothat I cant login, I cant input anything
rajeesh
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02-13-2006 08:33 PM
02-13-2006 08:33 PM
Re: digital alpha server 4100 booting problem
Purely Personal Opinion
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02-13-2006 08:55 PM
02-13-2006 08:55 PM
Re: digital alpha server 4100 booting problem
I am attaching the initializing messages.Its a keyboard error now.
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02-13-2006 09:07 PM
02-13-2006 09:07 PM
Re: digital alpha server 4100 booting problem
If You use the serial console connection, this error message is normal. You really dont have a keyboard connected. You should be able to enter commands over the serial line console connection (if you have connected a Laptop or a terminal eg. VT220).
Tipp: If you dont use a graphical device as console device, I would recommend to deinstall the graphic card from the 4100. If you don't need it, remove it. You will have less problem.
Regards
Heinz
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02-13-2006 09:35 PM
02-13-2006 09:35 PM
Re: digital alpha server 4100 booting problem
thanks for providing the console output. This helps to diagnose the problems.
As the CPU seems to be booting immediately, you seem to have the environment variable AUTO_ACTION set to BOOT or RESTART.
Press the HALT button to get to the console prompt >>>, then type >>> SET AUTO_ACTION HALT
This will cause the system to just remain sitting on the console prompt after power-up, so you can look at the config and environment variables before you start booting.
Now please show us what happens, if you try to boot OpenVMS...
Volker.
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02-13-2006 11:19 PM
02-13-2006 11:19 PM
Re: digital alpha server 4100 booting problem
Now I can see the server initializing, but I really cant enter any command through serial console.The keyboard is connected to the server.
I temporarily deinstalled the graphic card from the server.
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02-13-2006 11:28 PM
02-13-2006 11:28 PM
Re: digital alpha server 4100 booting problem
it may be more effective for troubleshooting to just use the serial console and a laptop to capture all the output. Once everything works, you can switch back to using the graphics console.
To switch to serial console:
>>> SET CONSOLE SERIAL
>>> INIT
To switch to graphics console:
>>> SET CONSOLE GRAPHICS
>>> INIT
Then capture the output seen during init and boot with your laptop and show us, how far you get...
Volker.
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02-14-2006 12:19 AM
02-14-2006 12:19 AM
Re: digital alpha server 4100 booting problem
I am using a windows hyperterminal to get the serial console on a laptop.
I can see the server initialization, but the charectors that I am typing is not coming to the console,and so I cant enter any command
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02-14-2006 12:23 AM
02-14-2006 12:23 AM
Re: digital alpha server 4100 booting problem
I am using a windows hyperterminal to get the serial console on a laptop.
I can see the server initialising , but the characters that I am typing is not coming to the console,and so I cant enter any command
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02-14-2006 12:27 AM
02-14-2006 12:27 AM
Re: digital alpha server 4100 booting problem
did you allready change the cable between the Laptop and the console connector ?
Heinz
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02-14-2006 12:40 AM
02-14-2006 12:40 AM
Re: digital alpha server 4100 booting problem
unless the system is at the console prompt '>>>', you can't enter anything anyway.
You are trying to type on the notebook keyboard, right ?!
Can you press the HALT button ? What happens on the console terminal ?
Volker.
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02-14-2006 04:33 AM
02-14-2006 04:33 AM
Re: digital alpha server 4100 booting problem
Robert