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DSNlink call logging replaced by SCM (Support Case Manager)

 
Ian Miller.
Honored Contributor

‎10-13-2004 02:13 AM

‎10-13-2004 02:13 AM

Re: DSNlink call logging replaced by SCM (Support Case Manager)

I've just reviewed the itrc for DSNlink presentation from the bootcamp and there is nothing in there about a computer interface to log calls. I think the subject did come up but I don't remember what was said (May was such a long time ago :-)
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Layne Burleson_1
Regular Advisor

‎12-21-2004 12:53 AM

‎12-21-2004 12:53 AM

Re: DSNlink call logging replaced by SCM (Support Case Manager)

SCM appears to be the only solution to my problem. HP has recognized that it has some opportunities with SCM for VMS customers. We are working with HP to resolve these issues.
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