Error for VMS agent while adding server in HP Storage essential

[Ravi_Shankar]

I added one VMS agent in CMS ( Central Management server) i.e HP Storage Essential 6.0 . After adding server in Storage essential I execute discovery option but it failed. I have attached TEST discovery logs alongwith this.

Please suggest what is the exact error with this.

[marsh_1]

hi,

have you read the storage essentials guide for openvms and storage essentials, there are quite a number of requirements e.g eco's, os versions and network ports to be satisfied. check that first and come back if there is still an issue.

http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01330501/c01330501.pdf?jumpid=reg_R1002_USEN

[Ravi_Shankar]

Yes, I have the same documen and followed all the instruction.

Did you get any clue from the test discovery result.

[marsh_1]

HI,

have you checked on the vms box that it is listening on the ports mentioned in the guide netstat -a will list them up,is there a firewall in the way, can you telnet port nnnn (where nnnn is agent port) from the hp sim server to the vms box ?

[Ravi_Shankar]

I tried telnet server_name 4673 and its working fine. I am able to connect telnet HP SE server using the default port .

Also just to check I tried port 1234 was not connecting.

Is there any other tool or steps through which we can check connectivity between these two.

[marsh_1]

hi,

i would check the storage essentials logs on the vms server as stated in the guide, use the status command file provided for the agent status and also cross check the contents of your parameter file with the discovery options you are using on the sim server.

[Ravi_Shankar]

I tried running , below is the result.

C:\hp\StorageEssentials\cli\windows>appiqstatus -agent hpcim_global 7PxczBg5M ax
p003.test.com.com
Hostname:axp003.test.com.com
Username:hpcim_global
Password:*********
Could not determine remote CIM Extension status

[Hoff]

If you have a support contract and you have followed the provided instructions and the resulting configuration is not working, then the next step is to contact HP support.

[marsh_1]

hi,

i meant the one on the vms server

$ @SYS$COMMON:[OPT.APPQCIME.TOOLS]STATUS

did you check the parameters file ?

SYS$SPECIFIC:[OPT.APPQCIME.CONF]CIMEXTENSION.PARAMETERS

[Ravi_Shankar]

I have asked VMS team to send status command output to me. I will let you know the result by today or tommorrow.

[marsh_1]

have your vms team read the openvms section in the guide !!

[Ravi_Shankar]

yup

[Ravi_Shankar]

What is the protocole used between OVMS and Storage essential/System Insight manager.

[Ravi_Shankar]

Do you have prerequisites information for HP System Insight Manager and Storage essential.

[marsh_1]

hi,

you should find all you need in the guide referred to earlier in this thread.

[Ravi_Shankar]

VMS team has fixed the issue.

[Amar_Joshi]

Ravi,

May I know what was done by your VMS team? I have the similar situation with OVMS 8.3 where OVMS says agent is running but SE says can't find the CIM status.

Thanks,