Errorlog not on ALPHA OpenVMS 7.2 !

[Ayya]

Alpha VMS 7.2
Customer claims "that errorlog is not running.
Need to install Errolog. Diagnose does not work"
Not been to customer site.

Is there something extra that needs to be installed on ALPHA OpenVMS 7.2 to turn on the errlog feature?

Thanks,
Sini

[Robert_Boyd]

Sini,

There are things that can prevent the errorlog from being written.

Check the translation of SYS$ERRORLOG -- does this translate to a valid device and directory name? Usually the system sets the value to SYS$SYSROOT:[SYSERR] but I have seen systems where all of the errorlogs of a cluster were pointed off to another device under a separate directory tree by definitions established by SYS$MANAGER:SYLOGICALS.COM

Is the ERRFMT process actually running? If so, what files does it have open? If it is running and it has files open then error logging is active.

If the output device is full, the ERRFMT process that writes the errorlog could fail. Search your OPERATOR.LOG (or whatever you have OPCOM writing to) to see if there are any messages from ERRFMT being logged there.
There are other conditions that can cause ERRFMT to die during startup or soon after.
Does the system have all of the released patches installed?

It is true that you will probably need to install DECevent to use the DIAGNOSE/TRANSLATE commands to read the errorlog.

Robert

[Volker Halle · Accepted solution]

Sini,

since OpenVMS Alpha V7.1-2, a new ERRLOG header format has been introduced and ANAL/ERR does NOT work anymore.

You need to use DIAGNOSE (aka DECevent, this needs to be installed separately) or SEA (System Event Analyzer = component of WEBES and also needs to be installed separately) to analyse an ERRLOG.SYS file on OpenVMS Alpha V7.1-2 up to V7.3-2.

These 'Analysis Service Tools' are available from:

http://h18023.www1.hp.com/support/svctools/

Starting with V7.3-2, there is ELV (ANAL/ERR/ELV), which is part of OpenVMS and available automatically by installing OpenVMS Alpha or I64.

Volker.

[Peter Zeiszler]

Might also have to use WEBES (CCAT & SEA) on certain sized systems.

[Ayya]

Installed the DECEVENT kit.
Now we can use "Diagnose" to look at the errorlog.

Thanks,
Sini