procedure to uninstall BMC patrol client/agent on Open VMS

[Amit_88]

Hi,

I want to uninstall BMC PATROL agent/client from open VMS server.

When I am trying to use,
$ product remove *
It is not showing me in product list, though this product is installed.

Is there any other way to see the product on VMS server? I want to know it.

Also I want to know how I can uninstall this product?

Thanks & Kind Regards,
Amit.

[Volker Halle]

Amit,

there are 2 supported mechanisms to install software products on OpenVMS:

$ PRODUCT INSTALL

or the old way:

$ @SYS$UPDATE:VMSINSTAL

Products installed with the newer method can be viewed with PROD SHOW PROD and removed with PRODUCT REMOVE ...

Products installed with @VMSINSTAL can be viewd in the file SYS$UPDATE:VMSINSTAL.HISTORY, but cannot be removed using a standard OpenVMS procedure. Some products may supply their own de-installation procedure.

And then there a 'products', which you just copy into some directory, so you could delete the files to 'remove' the product.

Volker.

[Amit_88]

Volker,

Thanks to suggest the old way of checking the installed products. Here now I am able to see the PATROL installed.

but i am not getting how to uninstall it. Also from where should remove the folder.

or any other way of installation?

--Amit.

[Volker Halle]

Amit,

products installed with @VMSINSTAL cannot be 'removed' through a standard OpenVMS mechanism.

And I doubt that the BMC Patrol software provides some kind of de-installation procedure. Check the documentation ...

Don't worry too much about the disk space. Just make sure you disable the BMC Patrol startup procedures and/or run the product specific shutdown procedures to disable the product, if it is still active.

Volker.