system hang still happen

[hgping_1]

I started the server with openvms7.3-2 operating system CD.
P>>>boot dqa0 -flags 0,0
1.Install or upgrade openVMS Alpha version V7.3-2
2.Display products that this procedure can install
3.Install or update layered products
4.Show installed products
5.Reconfigure installed products
6.Remove installed products
7.Execute DCL commands and procedures
8.Shut down this system
When the system run at this step,system hang happened.The keyboard can input nothing,can only RESET the server or POWER OFF the server.
It happened in ES45 and ES40 server,so I think it is not the reason of Hardware,maybe the system bug,and I have NEVER met this hang when I install Openvms7.3-1.
Hardware:ES45(graphic radeon7500),ES40(graphic elsa)
Software:Openvms7.3-2

Can anybody help?
olive

[Mike Reznak]

Hi,
no E,W,F messages during startup?
Is CD running at this moment or is it still?

Mike

[Arch_Muthiah · Accepted solution]

Hi Olive,

Please try update Firmware V7.0 for ES45, then try to install.

see this link for help
http://ftp.digital.com/pub/DEC/Alpha/firmware/readmes/v7.0/doc/es45_v70_fw_relnote.pdf

[Art Wiens]

What type of keyboard/video/mouse are you using? On some of my systems (Alpha 800 and DS10) with a Compaq Server Console KVM, I found that after the system comes to the >>> prompt after power up or after system shutdown, if I don't do an "extra" >>> init command, I experience your symptoms, ie. no keyboard when the system comes up.

Cheers,
Art