T4 product installation problem

[dudharkar chandra]

I have downloaded T4 tool from HP site.(Total timeline tracking tool)
We are getting error and terminated on installation with pcsi utility-
product installl T4.
Enclosed captured log. We have run through SYSTEM account.
If any thin wrong pl advise.

[Volker Halle]

Looks like there may be a problem with the identifier of your SYSTEM account.

Could you please provide the first 4 lines of the following output:

$ SET DEF SYS$SYSTEM
$ MC AUTHORIZE SHOW SYSTEM

Volker.

[P Muralidhar Kini]

Hi Dudhakar,

>> -SYSTEM-F-NOSUCHID, unknown rights identifier
Yes, The rights identifier for the system account may not be set properly.

Provide the SYSTEM account details using the set of commands Volker has suggested. That would tell whats wrong with the SYSTEM account.

Regards,
Murali

[Shriniketan Bhagwat]

Hi,

Have you modified the SYSTEM account? Also provide the out put of $ SHOW PROCESS /FULL when logged in with SYSTEM account.

Regards,
Ketan

[Volker Halle]

Ketan,

there is no SHOW PROCESS/FULL command in DCL. The nearest one would be /ALL.

But the information requested from UAF is sufficient to find out, if there is a problem with a missing identifier for the SYSTEM account.

Volker.

[P Muralidhar Kini]

Hi Dudhakar,

Was any changes done to the SYSTEM account in the SYSUAF.DAT file.
Looks like the identifier must have got accidently removed from
the SYSTEM account.

Ketan,
I guess you meant DCL command $SHOW PROCESS/ALL
(i.e. /ALL and not /FULL)

Regards,
Murali

[P Muralidhar Kini]

Hi,

>> But the information requested from UAF is sufficient to find out, if there is a
>> problem with a missing identifier for the SYSTEM account.

I guess Volker is referring to the UIC field display in the output of
MC AUTHORIZE. After the UIC field display the Identifier associated with that
account would get displayed in brackets.


UAF> show temp
...
Username: TEMP Owner:
Account: OTHER UIC: [200,11] ([200,11]) --> No Identifier
...
UAF>

UAF> show murali
...
Username: MURALI Owner: P MURALIDHAR KINI
Account: MURALI UIC: [200,10] ([ROCK,MURALI]) -> Identifier present
...
UAF>

The most probable cause for the reported problem looks like missing identifier
for the SYSTEM account. The output of "MC AUTHORIZE" for SYSTEM account is required to confirm this.

Regards,
Murali

[Volker Halle]

... and while we continue speculating what the problem may be, here is the 'solution', if the problem is what we think it may be:

$ MC AUTHORIZE ADD/ID/USER=SYSTEM

This command will automatically create an identifier for the username SYSTEM based on the user und group UIC in the UAF record for user SYSTEM.

Volker.

[P Muralidhar Kini]

Hi dudharkar,

Let us know if the problem got solved.

Also, from your forum profile
>> I have assigned points to 2 of 55 responses to my questions.

Please consider assigning points to responses that have helped you in solving
your problem. This is how you thank the forum for spending their time in
helping you solve your problem.

Refer the following link which says how you can thank this forum
http://forums11.itrc.hp.com/service/forums/helptips.do?#28

Regards,
Murali

[dudharkar chandra]

During installation it at one point it was asked question that do you want to terminate?
[yes] here we forcibly given NO and found that installation completed. message appeared
"operation completed after explicit continuation from error"

As suggested by you we tried adding id but it would not solve. We tried with different accounts.