VMS FTP Failure

[Tony Marron]

Hi

Having rebooted my sytem (Alpha 1200, VMS 7.1) I cannot FTP to any other device on the network. I can get into FTP but when I try to connect i get the error --

FTP-E-NOINET, Internet is not active, start network first

I am not sure which service has not started, any suggestions?

Many Thanks.

[Robert Gezelter · Accepted solution]

Tony,

As a first guess, I would check to see if the IP stack started. What is the output of SHOW NETWORK?

Presuming you are running the HP TCP/IP stack, you should have executed SYS$STARTUP:TCPIP$STARTUP.COM during the startup sequence. I would be suspicious of an error in one of your startup command files.

Turning on startup logging using SYSMAN and rebooting at first opportunity to verify the problem would be a sound idea.

- Bob Gezelter, http://www.rlgsc.com

[Tony Marron]

Hi Bob,

Thanks for the quick response, SHO NETWORK says

Product : DECNET Node : Rachel Address 1.2

There is no TCP startup - I believe we have just UCX (does that make sense?)

I am working remotely at the moment so rebooting is not realy an option.
Tony.

[Robert Gezelter]

Tony,

Then the file will be named SYS$STARTUP:UCX$STARTUP.COM.

- Bob Gezelter, http://www.rlgsc.com

[Robert Gezelter]

Tony,

Please check SYS$MANAGER:SYSTARTUP_VMS.COM for a typographical/editing error. UCX should have been started as part of that file, or a related file.

- Bob Gezelter, http://www.rlgsc.com

[Tony Marron]

Hi Bob,

UCX$STARTUP is within the file SYSTARPUP_VMS and it looks ok. I have tried running it just now and it seems to complete ok (not -f or -E's but I still get the same error message when I try to connect.


Tony.

[Robert Gezelter]

Tony,

What does SHOW NETWORK show now?

I presume from your message that you manually did an $@SYS$STARTUP:UCX$STARTUP, correct?

- Bob Gezelter, http://www.rlgsc.com

[Hoff]

Please post the output from:

$ UCX
SHOW VERSION

UCX fell off of support in this configuration some time ago; the OpenVMS V7+ versions are now intended to be used with TCPIP V5+ versions. Versions V5.0+ are the TCPIP$* stuff, while versions prior to V5.0 are UCX$* stuff. And OpenVMS V7.1-2 would be better here, and V7.3-2 or more current would be appropriate. FWIW. A whole lot has been fixed, enhanced and upgraded in the many years since these versions were current.

Check the ECO level for (I assume) TCP/IP Services V4.2.

Add a SET NOON at the top of SYSTARTUP_VMS.COM, if you don't already have one there. That helps keep the startup from tipping over completely if something early on fails.

Ensure that DECnet is started before TCP/IP. You're probably running DECnet Phase IV (and not DECnet-Plus), and Phase IV wants to do things to the network controllers before other protocols get involved.

AFAIK, ancient TCPIP versions didn't show up in the SHOW NETWORK displays by default.

Ensure you have a product license registered and loaded, usually either a UCX license PAK, or a NET-APP-SUP* license PAK. SHOW LICENSE should list one or both of these PAKs.

Use SHOW SYSTEM and SHOW DEVICE BG to see if you have an indication of IP having been started.

Use UCX$CONFIG (pre-V5.0) or TCPIP$CONFIG (V5.0+) to verify the status of the IP host node and the local IP host node configuration. And to start and stop the environment. While you are in here, ensure the FTP client and (if needed) server are started up.

Bob G. or I or other similar organizations can help troubleshoot this case as well, and can provide backup support or assistance with upgrades and ECOs.

Stephen Hoffman
HoffmanLabs

[Robert Gezelter]

Tony,

If you feel the need to take this offline, please let me know by email.

- Bob Gezelter, http://www.rlgsc.com

[Tony Marron]

Hi Bob / Stephen,

Thanks for all the feedback. I lost my remote connection yesterday and we are busy trying to re-establish it now.

I will update you later.

Tony.

[Tony Marron]

Hi,

A little slow on getting back to you on this one but here is some further info as requested :-

UCX Version...

DIGITAL TCP/IP Services for OpenVMS Alpha Version V4.2
on a AlphaServer 1200 5/533 4MB running OpenVMS V7.1-1H2

If I run UCX$STARTUP I get....

%JBC-I-QUENOTMOD, modifications not made to running queue
%JBC-E-STARTED, queue already started
%UCX$PPP-I-INFO, Loading PPP Drivers and CallBack
The Internet Network has already been started
%SYSTEM-F-DEVACTIVE, device is active

If I try to FTP I get....

$ ftp 10.109.2.10
%FTP-E-NOINET, Internet is not active; start network first

We have a UCX License...

------- Product ID -------- ---- Rating ----- -- Version --
Product Producer Units Avail Activ Version Release Termination
UCX DEC 1050 H 0 0.0 (none) (none)

Tony.

[Hoff]

It looks like there's some internal confusion as to the state and stability of the environment on this host node -- I'd try shutting down TCIP, and restarting it. This can be performed via the UCX$CONFIG tool. I'd then reboot the box.

Check for the current ECO for V4.2, and load it if you can locate it.

Also look at UCX$CONFIG and see if the FTP client and the FTP server are both configured and started. The startup errors shown certainly imply that at least some of TCP/IP is already running. Albeit confused.

Something like ECO 4 or 5 was apparently available for V4.2. I've dug around and don't see the V4.2 ECO kits (in VMSINSTAL format) posted anywhere, however.

[Duncan Morris]

Hi Tony,

ECO 4 PCSI kit can be located here:-

ftp://ftp.itrc.hp.com/archived_patches/openvms_patches/axp/6.X/v6.1/ucx/4.2/


If I remember rightly, the ECO5 kit was available on the CDROM distribution kits for quite some time. I do not have my kits available to check right now.


Duncan

[Duncan Morris]

Tony,

there is a copy of the ECO 5 kit available at

http://xfer-sno.compaq.com.au/pub/patches/vms/axp/v7.0/tcpip/4.2/


Duncan

[Tony Marron]

Hi Guys,

Thanks for all your help with this one. We have set up UCX again from scratch and it seems to have resolved the issue. One thing we did notice was that the log file was owned by a user that have left and his account had recently been deleted (not sure if that had any effect).

Thanks Again...