HP 660EX problems

[Andy Rosengard]

My company has a HP 660EX Surestore jukebox. We run Microbanks StorQM on it and we use NT 4 as the coupler.

We are having numerous problems with the drives. We are getting, "insert Platter# messages and in response we are constantly having to rescan the platters.

HP support tests the unit and it doesn't see a problem.

Has anyone experienced this in the past and what was done to correct.

Thanks

P.S. This thread has been moved from Archival Products to Optical Jukeboxes & Drives - HP Forums Moderator

[BR700446]

Hi, Andy
You have problems with software StorQM, I think.
We had same problems with a Computer Associates Optical Server 1.5 for Win NT :(
We try software QStar HSM (www.qstar.com) its fine!
---
Vladimir

[CA813839]

hi

Has anyone of you used QStar with HPUX 11i. Did you have any problem when adding drives / robot to the kernel. What happen with me is that my kernel got changed with nflocks, semaphores, maxusers, shared memory... strange, anybody has ideas why ?

thank you

./antonio/.