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09-12-2022 01:29 AM - last edited on 09-12-2022 03:37 AM by support_s
09-12-2022 01:29 AM - last edited on 09-12-2022 03:37 AM by support_s
blank serial number, UUID, Firmware revision
Hi There,
I recently got a replacement motherboard (15S-FQ DA0P5AMB6D0 I3-7020U Laptop motherboard L63557-001 L68113-001) and in the Boot menu, i have some parameters missing or all zeros as you can see below. what has caused this and how do i recover these?
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09-12-2022 03:20 AM
09-12-2022 03:20 AM
Re: blank serial number, UUID, Firmware revision
Hello @gavmac,
Thank you for writing to us! Could you please let us know if you are referring to Laptops? So that we can direct your query to the correct board.
Thanks,
Sunitha G
I'm an HPE employee.
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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09-12-2022 03:33 AM
09-12-2022 03:33 AM
Re: blank serial number, UUID, Firmware revision
yes, its regarding a laptop
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09-12-2022 03:35 AM
09-12-2022 03:35 AM
Re: blank serial number, UUID, Firmware revision
Hello @gavmac,
Thank you for confirming! You have reached the wrong company for HP products (Laptops, Desktops, Printers)
For HP products, you may have to register and post in the HP Support Forums: https://h30434.www3.hp.com/
Thanks,
Sunitha G
I'm an HPE employee.
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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09-12-2022 03:38 AM
09-12-2022 03:38 AM
Re: blank serial number, UUID, Firmware revision
many thanks!