blank serial number, UUID, Firmware revision

[gavmac]

Hi There,

I recently got a replacement motherboard (15S-FQ DA0P5AMB6D0 I3-7020U Laptop motherboard L63557-001 L68113-001) and in the Boot menu, i have some parameters missing or all zeros as you can see below. what has caused this and how do i recover these?

[Sunitha_Mod]

Hello @gavmac, 

Thank you for writing to us! Could you please let us know if you are referring to Laptops? So that we can direct your query to the correct board.   

[gavmac]

yes, its regarding a laptop

[Sunitha_Mod]

Hello @gavmac, 

Thank you for confirming! You have reached the wrong company for HP products (Laptops, Desktops, Printers)

For HP products, you may have to register and post in the HP Support Forums: https://h30434.www3.hp.com/ 

[gavmac]

many thanks!