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blank serial number, UUID, Firmware revision

 
gavmac
Occasional Advisor

blank serial number, UUID, Firmware revision

 

Hi There,

I recently got a replacement motherboard (15S-FQ DA0P5AMB6D0 I3-7020U Laptop motherboard L63557-001 L68113-001) and in the Boot menu, i have some parameters missing or all zeros as you can see below. what has caused this and how do i recover these?

s-l1600 (1).jpg

4 REPLIES 4
Sunitha_Mod
Moderator

Re: blank serial number, UUID, Firmware revision

Hello @gavmac

Thank you for writing to us! Could you please let us know if you are referring to Laptops? So that we can direct your query to the correct board.   



Thanks,
Sunitha G
I'm an HPE employee.
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
Accept or Kudo
gavmac
Occasional Advisor

Re: blank serial number, UUID, Firmware revision

yes, its regarding a laptop

 

Sunitha_Mod
Moderator

Re: blank serial number, UUID, Firmware revision

Hello @gavmac

Thank you for confirming! You have reached the wrong company for HP products (Laptops, Desktops, Printers)

For HP products, you may have to register and post in the HP Support Forums: https://h30434.www3.hp.com/ 



Thanks,
Sunitha G
I'm an HPE employee.
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
Accept or Kudo
gavmac
Occasional Advisor

Re: blank serial number, UUID, Firmware revision

many thanks!