- Community Home
- >
- Welcome
- >
- Other HPE Product Questions
- >
- Re: Faulty product and escaping responsibility
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-27-2018 03:20 AM
11-27-2018 03:20 AM
Faulty product and escaping responsibility
This is an open letter to HP.
I have been facing a screen flickering issue from 4 months after I purhcased my HPX-14 convertible laptop. Everytime I call up the contact center, they make me disable and update graphics driver and thereafter it works for a week properly.
This loop has been continously going on. I am pursuing my higher education and cannot always reach you on your deisgnated time because the calls of your technical advisor usually takes 30min - 1hour long.
Recently in August I recorded the matter and informed HP to which you have replied that my product is out of date.
When I ask about onsite check, your advisors say that if issue is resolved then we do not send onsite. How can you undertsand the problem when my screen flickering problem is intermittent and not at certain intervals?
Now you tell me that since it is out of date, I will have to pay for the screen. It is an existing problem which I have been constantly reaching you out for.
You people have taken this matter to such heights that i wish you people could be banned from doing business in this country,
Dont you have any responsbility towards your customer and keep speaking me terms of warranty? This is an existing problem which I have been chasing you for.
This is the last HP product I purchase from you people and I wish everybody else refrains from buying your product.
Horrible service you people have provided
Also, please note I am an ardent fan of Dell and for once I decided to try HP and look the reward you have given me.
Thank you very much and I wish never to buy ANY of your product.
Pramit
Case number: 5023511257
- Tags:
- HPInc
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-27-2018 09:57 AM
11-27-2018 09:57 AM
Re: Faulty product and escaping responsibility
HP personal computers and peripherals are products of Hewlett-Packard Inc. (HPI), which is a separate company. This community is for friends and customers of Hewlett Packard Enterprise. For information and support on products from HPI, please go to www.hp.com or the HP Support Forums, https://h30434.www3.hp.com.
Thanks,
Warren_Admin