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09-01-2016 10:09 AM
09-01-2016 10:09 AM
HP P3015DN tray 2 ghost paper jam
I have 3 HP P3015 printers with the same problem. Each will feed and print continously from tray 1 but, when feeding from tray 2 the printer will start making a sound similar to a gear slipping, the print speed will slow and eventually report a jam in paper tray 2 or in the paper path. There is nothing in the paper page and when the toner cover is closed the printer will print a few more pages before failing with the same reason. Can someone tell me how to fix this problem?
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09-02-2016 02:41 AM
09-02-2016 02:41 AM
Re: HP P3015DN tray 2 ghost paper jam
Hi David,
You have reached the wrong company forum. As it is regarding a HP printer, so you'll have to register and post your question in HP Consumer Support Forum.
Here is the link: HP Consumer Printer Support Forum
Note: Have your Product number handy as experts there will need it to help you further.
Thanks,
Parvez_Admin
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]