HPE OfficeConnect 1620 Boot Issue

[Marcelo_Lupa]

Hi,
I'm having startup problems on the HPE 1620 JG913A switch, here's what it shows:

System is starting...
Press Ctrl+D to access BASIC-BOOTWARE MENU
Booting Normal Extend BootWare
The Extend BootWare is self-decompressing......................Done!

****************************************************************************
* *
* HPE 1620-24G Switch JG913A BootWare, Version 1.17 *
* *
****************************************************************************
Copyright (c) 2010-2016 Hewlett Packard Enterprise Development LP

Compiled Date : Jan 18 2016 09:58:32
CPU Type : MIPS4kec
CPU L1 Cache : 16KB
CPU Clock Speed : 500MHz
Memory Type : DDR3 SDRAM
Memory Size : 128MB
Memory Speed : 300MHz
BootWare Size : 3MB
Flash Size : 32MB

BootWare Validating...
Application program does not exist.
BootWare password: Not required. Please press Enter to continue.

Password recovery capability is enabled.
Note: The current operating device is flash
Enter < Storage Device Operation > to select device.

===========================<EXTEND-BOOTWARE MENU>===========================
|<1> Boot System |
|<2> Enter Serial SubMenu |
|<3> Enter Ethernet SubMenu |
|<4> File Control |
|<5> Restore to Factory Default Configuration |
|<6> Skip Current System Configuration |
|<7> BootWare Operation Menu |
|<8> Clear Super Password |
|<9> Storage Device Operation |
|<0> Reboot |
============================================================================
Ctrl+Z: Access EXTEND-ASSISTANT MENU
Ctrl+F: Format File System
Ctrl+C: Display Copyright
Enter your choice(0-9):

===========================<EXTEND-BOOTWARE MENU>===========================
|<1> Boot System |
|<2> Enter Serial SubMenu |
|<3> Enter Ethernet SubMenu |
|<4> File Control |
|<5> Restore to Factory Default Configuration |
|<6> Skip Current System Configuration |
|<7> BootWare Operation Menu |
|<8> Clear Super Password |
|<9> Storage Device Operation |
|<0> Reboot |
============================================================================
Ctrl+Z: Access EXTEND-ASSISTANT MENU
Ctrl+F: Format File System
Ctrl+C: Display Copyright
Enter your choice(0-9):

===========================<EXTEND-BOOTWARE MENU>===========================
|<1> Boot System |
|<2> Enter Serial SubMenu |
|<3> Enter Ethernet SubMenu |
|<4> File Control |
|<5> Restore to Factory Default Configuration |
|<6> Skip Current System Configuration |
|<7> BootWare Operation Menu |
|<8> Clear Super Password |
|<9> Storage Device Operation |
|<0> Reboot |
============================================================================
Ctrl+Z: Access EXTEND-ASSISTANT MENU
Ctrl+F: Format File System
Ctrl+C: Display Copyright
Enter your choice(0-9): 1
Starting to get the main application file--flash:/JG913A-CMW520-R1110.bin!
The main application file does not exist--flash:/JG913A-CMW520-R1110.bin!
Starting to get the backup application
file--flash:/JG913A-CMW520-R1110_bak.bin!
The backup application file does not
exist--flash:/JG913A-CMW520-R1110_bak.bin!
Starting to get the secure application file--flash:/secure.bin!
The secure application file does not exist--flash:/secure.bin!
Booting App fails!

===========================<EXTEND-BOOTWARE MENU>===========================
|<1> Boot System |
|<2> Enter Serial SubMenu |
|<3> Enter Ethernet SubMenu |
|<4> File Control |
|<5> Restore to Factory Default Configuration |
|<6> Skip Current System Configuration |
|<7> BootWare Operation Menu |
|<8> Clear Super Password |
|<9> Storage Device Operation |
|<0> Reboot |
============================================================================
Ctrl+Z: Access EXTEND-ASSISTANT MENU
Ctrl+F: Format File System
Ctrl+C: Display Copyright
Enter your choice(0-9):

I don't know how to download the flash image, the file that, according to the message, informs that it does not exist.

I don't have much experience, if the community can help me, I'm immensely grateful in advance.

[Sunitha_Mod]

Hello @Marcelo_Lupa,

Thank you for writing to us! HPE Networking forum has moved to Aruba Airheads Community and for HPE networking and Aruba product queries, request you to visit and post your query here: Aruba Airheads Community 

You can refer to the below link as well for more details:

HPE Networking forum migration to Aruba Airheads c... - Hewlett Packard Enterprise Community