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Re: I can't turn off my TouchPad when the mouse is plugged in, even after installing the driver

 
KPickard
New Member

‎05-03-2020 05:27 PM

‎05-03-2020 05:27 PM

I can't turn off my TouchPad when the mouse is plugged in, even after installing the driver

I downloaded and installed the latest drivers for the Synaptics touchpad for Win10-1909 and I still can't turn off my TouchPad when using a mouse.  The various helps around the web suggest I'll find an option to turn it off.  I can't.  Is there someone that can help or do I have to buy another laptop?  I write a lot and this TouchPad is driving me crazy.

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Parvez_Admin
Community Manager

‎05-03-2020 10:20 PM

‎05-03-2020 10:20 PM

Re: I can't turn off my TouchPad when the mouse is plugged in, even after installing the driver

Hi  @KPickard  ,

You have reached the wrong company for HP products. 

This community is for customers and friends of Hewlett Packard Enterprise, which is an independent company.

For HP products, you may have to register and post in the HP Support Forums: https://h30434.www3.hp.com/ or Please visit www.hp.com.


Thanks,
Parvez_Admin
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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