- Community Home
- >
- Welcome
- >
- Other HPE Product Questions
- >
- Re: Nice product support ! NOT
Other HPE Product Questions
1753431
Members
4807
Online
108793
Solutions
Forums
Categories
Company
Local Language
юдл
back
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
юдл
back
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Blogs
Information
Community
Resources
Community Language
Language
Forums
Blogs
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО11-10-2006 10:41 AM
тАО11-10-2006 10:41 AM
Nice product support ! NOT
I just wanted to thank HP for sending me a Large format deskjet printer that has never worked right from day one. Now after getting the feed roll issues finaly fixed the print heads go out of warantee while waiting for repair parts. Now they are dying one by one about every other day, within days of the warantee expiration date and they say the heads are expired and not under warantee anymore. Even though they were under warantee while the printer was apart being repaired.
This sure makes me want to buy another one from them!
This sure makes me want to buy another one from them!
3 REPLIES 3
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО11-13-2006 10:39 PM
тАО11-13-2006 10:39 PM
Re: Nice product support ! NOT
When you call HP or contact HP they will gave you an warantee exception report number use this number to get warranty work done on your printer. I have always gotten
good service from HP. I would have talked with a manager when someone tells me things are going out of warranty when I never got to use the printer in the first place also always get a name of whom you are talking with on the phone you will be supprise how service improves when you have someone name. IS POOR SERVICE THE NORM? NOT.
Fight back!
Freddy
good service from HP. I would have talked with a manager when someone tells me things are going out of warranty when I never got to use the printer in the first place also always get a name of whom you are talking with on the phone you will be supprise how service improves when you have someone name. IS POOR SERVICE THE NORM? NOT.
Fight back!
Freddy
keep it simple
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО11-18-2006 01:05 AM
тАО11-18-2006 01:05 AM
Re: Nice product support ! NOT
Don,
pls understand that this is - as its title clearly says - a forum for feedback and forum usage. It's no place for lamenting about issues with HP service.
And as these forums are per-to-peer forums where volunteers are trying to help each other, youu won't reach HP this way.
For printer problems visit the proper forum; pls see the overview:
http://forums1.itrc.hp.com/service/forums/bizsupport/familyhome.do?familyId=412
This said:
I fully agree with Fernando. Even even it was a bit difficult at times, I always was successful when having problems fixed by HP service and the solutions always have been more than only fair.
If problems with service personell persist just have the case esaclated to a higher level.
Rainald
pls understand that this is - as its title clearly says - a forum for feedback and forum usage. It's no place for lamenting about issues with HP service.
And as these forums are per-to-peer forums where volunteers are trying to help each other, youu won't reach HP this way.
For printer problems visit the proper forum; pls see the overview:
http://forums1.itrc.hp.com/service/forums/bizsupport/familyhome.do?familyId=412
This said:
I fully agree with Fernando. Even even it was a bit difficult at times, I always was successful when having problems fixed by HP service and the solutions always have been more than only fair.
If problems with service personell persist just have the case esaclated to a higher level.
Rainald
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО11-19-2006 10:27 PM
тАО11-19-2006 10:27 PM
Re: Nice product support ! NOT
I have some sympathy with this posting. I have found HP unhelpful and sorting out problems takes hours of valuable time. This may not be the right place to post the message but I for one understand how he feels.
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
News and Events
Support
© Copyright 2024 Hewlett Packard Enterprise Development LP