No Resoluion On Support case - 21 days old

[Bricklin]

We have 12 devices in a cluster mesh  with Aruba Central - created 2 years ago.     Currently splash page will not load 80% of time. When Splash page does load, guests cannot sign in.   Opened a case on issue 3 weeks ago.  No progress on why this occuring.  So, question:    Is there a HPE department or phone number I can contact to get more visabilty on issue.  I have looked and looked and cannnot find the info.     Anyone?  We are in Washington State / Northern Idaho.

[pradeep_kr]

Hello Bricklin,

Thank you for reaching out to Greenlake Platform support.
We will engage the respective team to get back to you with an update, Kindly provide the HPE Case number. 

[Sunitha_Mod]

Hello @Bricklin,

Thank you for posting!  As Pradeep mentioned in the previous reply, request you to kindly share the case number.

We would also like to inform you that if the issue is related to Aruba products then you may also visit and post your query here: Aruba Airheads Community 

You can refer to the below link as well for more details:

HPE Networking forum migration to Aruba Airheads c... - Hewlett Packard Enterprise Community

[Bricklin]

We now have better visibilty on the  issue ( Case 5375801270 ),  however still unresolved.  

thank you for the info links - appreciate it.

[pradeep_kr]

Hello Bricklin, 

We see support team is waiting to hear back post testing. 
Also, kindly let us know your available date & time to involve respective team to schedule a call. 

Thank & Regards
Pradeep K R