How to escalate HP support cases.

[MatthewA]

This seems to be a trend.  I contacted "Resolution" for a warranty on the second defective product I had recieved.  The only since the exact unit I purchased was out of stock, I was left with the options of:

1. Waiting for replenishment (which would push me out of my 30 day exchange period)
2. Allow HP to refurbish my Newly purchased laptop 
3. Pay the difference for a laptop with greater specs.  

Needless to say, no "Resolution" was made. 

Matthew

[Dennis Handly]

This is the wrong company for printers and PC products. You need to register in the HP Inc. Support Forum:
http://h30434.www3.hp.com/