Help installing HP ProCurve Manage

[Marc Villeneuve_1]

Hi.
I tried to install HP ProCurve Manage on a W2k pro workstation SP2(french)and doesnt finish the installation.
The error I get is "Error 1920. Service HP Procurve Network Manager server failed to start. Verify that you have sufficient privileges to start system services."

But I am logue with the administrator account! Why I get this error? Is it because I try to install the software in a w2k FRENCH? I think HP must work on Multilingual package... I already had a language trouble with TOPTOOLS also.

Marc

P.S. This thread has been moved from Switches, Hubs, Modems (Legacy ITRC forum) to PCM. - Hp forum Moderator

[Mohamed Hamedi]

Hi Marc,

What you can try is open up the cd and double click on the file called isscript.msi, then try running the Setup.exe file.

[Mohamed Hamedi]

As a follow up can you answer these questions;

-Are you logging in as the Built-in Administrator and not a user with Administrator privilege?
-Do you have Terminal Services installed?
-Also try installing under a path with no spaces in the name.

[Mohamed Hamedi]

Hi Marc,

Just wondering if you had any success in the install?

[Marc Villeneuve_1]

HI.
Yes i where logued with the build-in administrator.

But I didnt have time to reinstall and by the time I had to relocate this computer and I dont have one free at this time. I am doing a command to buy an other comp. So I will try to reinstall next week. I ll try to do what you told me to do! I will give feed back when done.

Tx
Marc

[Marc Villeneuve_1]

Ahh I finaly got a new comp.

Now the error still the same. What I forgot to tel is when the error pop up, there are a DOS windows that open and say that the computer is not a NT .... but Its Windows 2k Pro. Here the error "This is not NT, So please Edit the script and set _APP_HOME manualy
FATAl |wrapper |unable to open configuration file. ..\config\wrapper.conf"

Anyone know what the problem?

Tx Marc

[Marc Villeneuve_1]

I still cant install the PCM software!

Anyone have an idea?

Marc

[Mohamed Hamedi]

Marc,

Can you try this:

1-Goto Environment Variables
2-Add OS=Windows_NT to your Systems variable
3-Try installing again

Hope this helps.

[Marc Villeneuve_1]

Hi and tx for reply.
The "OS=Windows_NT" is already writen.
I have deleted it and inserted again.

Result still the same.
It's weird problem....

But, i have tried somthing else and i finaly can execute the software.

Now other problem. He cant find a PCM server. I gave him the IP adress and it cant find it. I have look into services and the HP procure DataStore and the HP Procurve Network Manager Server are started...

Any isue?

Tx Marc

[Mohamed Hamedi · Accepted solution]

How did you get it to run?

Is the client and the server on the same machine? If not, do you have a firewall that is blocking it?

[Marc Villeneuve_1]

Hi.

To make the installation working, i have done some unusual thing.

1- When installing and getting the error, i have look at the program folder in "program files". I have copy the folder.
2- I have click on the acknolege for the error and the setup roll back and end.
3- I have recopy the copied folder where it where.
4- I have looked in the folder for wich type of file it were in there.
5- I saw that there were 2 .REG files. I have cliked on it. I have try some executable files too.
6- I found the scrip for the error wicht it told me that it wasnt a WINDOWS NT comp when execution of WRAPPER.EXE was done. I have made some test on editing the files and it worked. The files are Typhoon.BAT and InstallTyphoon.bat(easy to edit with the comment in the file)

Now, when i execute the program, it firs ask me for a server. I enter the IP adress, the name of the comp and it s not working. Is there i am for now

And Yes the client is in the same computer... No proxy or Firewall too.

Tx,
Marc

[Mohamed Hamedi]

Ok is your system milti-homed, as in does it have more than 1 nic?

If yes, they you need to do the following:

1.Find the commIpAddr.txt file. This file exists in the config directory, \PNM\client\config and \PNM\server\config.

2.Edit the files and enter the IP address of the interface you want the application to attach to on the first line of the file.

3.Save your changes.

4.Restart the server, you must restart the service from the Services control panel.

[Marc Villeneuve_1]

Hi.
I have no multi-home computer. But I have done the config you told me to do, to force IP address.

Now the PCM found the server managment! And it working!

Now. An other problem. I cant login... I have put a PW to administrator when installing. When loging to software with good user and PW, it tell me "No such user...". I have uninstall the sofware and reinstalled and same result...

What can i do with this?

TX
Marc

[Marc Villeneuve_1]

AH damn iT! I always hate when people put UPPER CASE in username/pw. The admin user was "Administrator" with the uppercasse "A".... Now i can access and configure PCM. till i get other trouble!

Tx a lot for your help. Was very kind and help full

Marc

[Mohamed Hamedi]

No problem Marc,

You'll be happy to know that the new PCM release fixes alot of these issues and adds some new features.

Maybe worth a look.