Update System Management Homepage from PSP 7.10 to PSP 7.30 on a DC

[Jens Tornow]

Hallo,
i want to Install the new HP-SMH (2.02.106) on my W2k3-DCs. The manuel Setup with the cp005171.exe or the Setup with the Setup.exe from the PSP 7.30 not works.
When i configure the HP-SMH Setup with the "HP Remote Deployment Utility" the Setup will also not work.
I configure the Security-Groups / default there is no group defined ..

In the LOG-File i can find the errors:
1. with out configuration:
---------------------------------------------------------------------------
Setup Session Beginning: Sat May 07 09:18:17 PM
---------------------------------------------------------------------------

Name: HP System Management Homepage 2.0.2 Setup
New Version: 2.0.2
Current Version: n/a

Component pre-configuring (if applicable) and invoking installer.
Installer entry should follow if no errors.

User chose not to pre-configure System Management Homepage.
Configuring with default values (new install or forced downgrade)
or pre-existing values (upgrade or forced re-install)

---------------------------------------------------------------------------
END SESSION
---------------------------------------------------------------------------

2. with configuration for authentifikation etc.
---------------------------------------------------------------------------
Setup Session Beginning: Sat May 07 09:24:35 PM
---------------------------------------------------------------------------

Name: HP System Management Homepage 2.0.2 Setup
New Version: 2.0.2
Current Version: n/a

Component pre-configuring (if applicable) and invoking installer.
Installer entry should follow if no errors.

---------------------------------------------------------------------------
END SESSION
---------------------------------------------------------------------------

Please help me to succsessful install the complete PSP 7.30 on my DCs

Thanks Jens

[Jens Tornow]

Hello,

i have forget some informations:
The OS-Version is Windows 2003 Server - German - with SP1 and without SP1.
The installed PSP is 7.10

kind regard Jens !!!

[Kai-Uwe Schurig]

Hi Jens,

i have the same issue on my DC (PL 5500, Windows Server 2003 german, without SP1).
If i try to update from PSP 7.10 to PSP 7.30 i get the same error messages.
The System Management Homepage shows status unknown and does not display any device.

If i can not solve this, i will downgrade to PSP 7.10, because PSP 7.20 had the same issue.

Regards,


Kai-Uwe

[Kai-Uwe Schurig · Accepted solution]

Hi again,

i found the solution, at least it worked for me. See http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_ES050408_CW01

---cut--
"HP System Management Homepage May Not Install from ProLiant Support Pack 7.20 if Domain Username Contains Special Characters"

The installation of HP System Management Homepage from ProLiant Support Pack (PSP) Version 7.2 may not complete if the user is logged in using a domain account username that contains special characters (! # % @). For example, User#name or Username!#. This can occur if the PSP installation was performed locally, remotely, or from an HP Systems Insight Manager (HP SIM) task.

Resolution

A future version of HP System Management Homepage will properly install from the ProLiant Support Pack.
Until the upgrade is available, use one of the following methods to install HP System Management Homepage:
Use a domain administrator account that does not contain special characters (! # % @).

OR

Use a local administrator account (special characters in a local administrator account are allowed).
---cut--

I used a account with a #, so the installation fails. After switching to a account without any special character, it works ;-)

Regards,

Kai-Uwe

[Jens Tornow]

Thank you / Danke Kay-Uwe

this resolv my problem / das war die Lösung für mein Problem

the Account have the syntax #Name / der genutzte Account hat ein # im Namen

Thank YOU !! / ich danke dir

Kind regards / beste Grüà e

Jens T.

[Jens Tornow]

Thank You !!