1797-Slot 0 Drive Array - Array Accelerator Read Error Occured

[hassank]

Slot 0 HP Smart Array P400 Controller  (256MB, v7.8) 1 logical drive
1797-Slot 0 Drive Array - Array Accelerator Read Error Occured
   Array Accelerator is disabled


Slot 0 HP Smart Array P400 Controller  (256MB, v7.8) 1 logical drive
1797-Slot 0 Drive Array - Array Accelerator Read Error Occured
   Array Accelerator is disabled

We replaced:

- The cache accelerator  memory module.

- The array accelerator daughter board.

But still have the same error.

Note: HP Proliant DL 580 G5  P/N: 452291-B21

Please advise,

[netmen2000]

What is the FW version of your SA controller?

[hassank]

Hi,

The FW version of controller is 7.24.

[Torsten.]

If fw is current (it is) and the other components are already replaced, the controller itself could be bad.

[netmen2000]

I'm asking because acc. to this advisory, the issue has been corrected in Smart Array Controller Firmware Version 3.66 (or later):

http://sawpro.atlanta.hp.com/km/saw/view.do?docId=emr_na-c02666681

but yours is newer :/

[hassank]

Hi,

The controller could be bad is the most possibility but the idea is we order 2 controllers from HP and tested, not worked.

And we have other server (server 2) like this server (server 1), we tested the controller from of (2) in (1), work normaly.

So the 2 controllers ordered from HP are bad ?