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тАО06-18-2003 08:47 AM
тАО06-18-2003 08:47 AM
3200 Controller Failures
1) When the server is first turned on, the diagnostic LEDs on the controller card begin to cycle through the card's self-test and then halt. The LEDS halt, with one of the two following patterns:
*=Lit O=Not Lit
<<<< CR1 CR16>>>>
*O**OOOO OOOOOOOO
*O***OOO OOOOOOOO
****OOOO OOOOOOOO
Is there documentation available that tells what the LEDs mean both during the self-test and once the card is running? This information would be VERY useful, as we have over 150 Compaq servers on site and knowing what the LEDs mean could be useful in troubleshooting...
2) When the system boots, the BIOS on the card reports:
1783-Array Controller Failure
(Command Failure cmd=11h err=20h)
It's strange that we have 5(!) controllers with exactly the same problem. All were brand-new spares (never used). Unfortunately, they're out of warranty. FYI--we do have some working controllers tested in the same hardware, so I know it's not the server with the problem.
Thanx in advance!
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тАО07-10-2003 03:58 AM
тАО07-10-2003 03:58 AM
Re: 3200 Controller Failures
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тАО07-11-2003 03:02 AM
тАО07-11-2003 03:02 AM
Re: 3200 Controller Failures
It only occurs when you reboot the server. I have not yet had an "online" failure.
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тАО08-16-2003 08:58 AM
тАО08-16-2003 08:58 AM
Re: 3200 Controller Failures
Had a production and backup server fail at the same time because units were rebooted. Two new 3200 controllers and 24 hours later we were back on line.
Any idea on what is causing the problems? We have a large install base of Proliant servers with 3200 controllers.
Steve Meyer
Field Engineer
GE Medical Systems Information Technologies
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тАО08-16-2003 11:40 PM
тАО08-16-2003 11:40 PM
Re: 3200 Controller Failures
Since these 5 cards have been in stock for a long time. The cachebattery might be totaly empty and not able to charge anymore.
If you have a working card somewhere. Try to place the cache on one of your dead controllers. If this does not work, i think all controllers need to be replaced.
Leon
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тАО08-18-2003 06:03 AM
тАО08-18-2003 06:03 AM
Re: 3200 Controller Failures
Of course, if HP or Compaq or whomever they call themselves would provide some information on what the LEDs mean, we could probably troubleshoot this better....
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тАО08-18-2003 06:59 AM
тАО08-18-2003 06:59 AM
Re: 3200 Controller Failures
Last thing you could try: Disconnect all scsi cables (drives) attached to the smart array controller. Perform a system erase, if possible with sa3200 installed. Also clear nvram on system board.
And last but not least: say a little prayer (i'm not religiuos, but if it doesn't help it doesn't hurt)
Good luck
Leon
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тАО08-21-2003 03:12 AM
тАО08-21-2003 03:12 AM
Re: 3200 Controller Failures
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тАО09-10-2003 11:18 AM
тАО09-10-2003 11:18 AM
Re: 3200 Controller Failures
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тАО09-10-2003 02:06 PM
тАО09-10-2003 02:06 PM
Re: 3200 Controller Failures
I have just acquired another SA 3200 to replace the on e giving the "Command Failure cmd=11h err=20h) " error, but this new one is giving the same.
Anyone know what other bits of the system could cause this error. I fail to accept that the cards could both be faulty in the same way - and I would never buy[1] another compaq/hp product if this poor shap has 5 failures in the same batch.
[1] Granted I didn't buy this server, but hey ho.