A black screen appears after loading provisional intelligence on the integrated remote

[OrlandoI]

A black screen appears after loading temporary intelligence into the ProLiant BL460c Gen9's integrated remote console.
When trying to access the disk controller to resolve a specific issue, we found that once we entered the temporary intelligence and selected SSA, it began to load, then went to a black screen, and then nothing happened. We tried from another browser, but the problem persists. Any ideas on how to access SSA? 

[Sahana_S]

Hello @OrlandoI ,

I would suggest you to please update your server firmware codes first.
You may have to update firmwares step by step, also, need to update the Onboard administrator firmware.

If this post has helped to solve your issue, consider marking this as an "Accepted Solution".

Thanks and Regards,
Sahana S

[support_s]

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