Array Accelerator Status: Temporarily disabled Batteries are not fully charged Battery failure

[WCDJFS]

I have an HP ML350G4 server with this Smart Array 6400 Controller error on the Array Diagnostic Utility: 

Array accelerator status:  Temporarily disabled

Batteries are not fully charged

Battery failure on battery pack 1, replace battery

I upgraded the controller firmware to version 2.84 but doing this didn't fix it. Then I replaced both battery packs 1 & 2 on the cache module and controller card but this didn't fix it. Then HP told me to replace the cache module itself which I did with a new one but am still getting the same error message in the ADU.

Does anyone have any suggestions on how to fix this?  I don't know what more to do now.

[Lincy_Zachariah]

Hi,

If the ACU, ADU, or SMH report battery failure after the firmware upgrade has been applied, battery replacement is required using Spares Kit 307132-001.

The Smart Array 6402/6404 Controllers have two batteries that should be replaced together (as a best practice), even if only one battery has failed.

If issue is not resolved you can call HP Support to further troubleshoot and replace the controller.

Thanks.

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[Mark Matthews]

See my post in this thread regarding date codes on the batteries...

http://h30499.www3.hp.com/t5/ProLiant-Servers-ML-DL-SL/Smart-Array-6402-128MB-Battery-Failure/td-p/1137961