Array Controller Lock-up Failure 0x12 error message during boot

[Connoley]

This is an issue that has been wide spread among my new DL360 G6's and DL380 G6's. It Blue Screens after boot, but before you login to Windows. The Blue Screen doesn't have an error message, it just says "Hardware Failure, Contact HP". However, during the POST for the Array Controller it has the 0x12 error message. This is an unrecoverable failure. As far as I can tell it only happens to machines that used the Smart Start CD to set up the RAID array. Any suggestions or insight would be much appreciated.

[marcus1234]

hmm appears to be a 410i lockup code

use firmware cd 8.6
and supplemental firmware for the controller
if issue persists change sys board

[Connoley]

I've already updated the firmware, and replacing the system board isn't really feasible due to fact that this issue has happened to several different machines. I find it highly unlikely that all of the system boards have failed.

[marcus1234]

hmm nice with more info several servers......
if you have Kavinstalled
uninstall it and install the new enterprise
kav, i think it is version 8.

now what happens

[marcus1234]

also check this out

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01955503

Moderator edit: Removed the broken link. Please refer to  https://support.hpe.com/]

[Connoley]

I have read about the issue with KAV, but these machines aren't running KAV. However, the link you sent me might be useful.

[marcus1234]

remove cache from controller reboot will generate an eror that cachese is removed ,

this is good as it shows logic

now reboot again with cache seated very tight , what happens now//

[Mark Ostroski]

I have a DL380 G6 server that was failing with array controller lockup code 0x12. HP replaced the system board and the problem persisted. We swapped every other internal part with another server except the CPUs, to no avail. Finally I experimented with removing one CPU at a time. The problem it turns out was a bad CPU in socket 1.

[Lisa Greco]

Great thread! We ran into the same problem this weekend with a new DL380 G6. We also had a bad processor.

[Jose A. Crespo]

Guys, I have had this issue come up every single time, it's not related to CPU nor Memory, there is a work around. The controller would lock up and of course you get the beautiful blue screen with no details.

For Windows 2k3 and 2k8, don't do a normal start, instead start the system with the last good known and this will make the server boot successfully, until HP comes up with a permanent solution, that in my opinion would be using G7 HP Servers, I can only hope the new line of G7 is way better than G6s.

[zakironi]

i had same problem the fan run instably



to resolve this problem i flash :
raid controller
bios