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06-27-2012 05:44 AM - edited 06-27-2012 06:08 AM
06-27-2012 05:44 AM - edited 06-27-2012 06:08 AM
Before Purchasing HP Server
Hello
I would like to Purchase a HP Proliant ML 110 G7 server in Singapore. I will be purchasing with additional 3 years Next Business day on site warranty. The Server comes with default 1 year Warranty (Next Business day on site warranty)
My Question is
1. If I purchase additional 3 years warranty, my effective warranty is 4 years or 3 years from the purchase date as already there is 1 year warranty.
2. This server comes with DVD ROM. Suppose if I have a spare DVD RW Drive, Can I replace the Drive on my own? If so what will be the impact on warranty(Server). I don't expect this warranty to cover my replaced DVD RW drive.
3. This server comes with 4GB RAM. If I upgrade using RAM (Compatible RAM) purchased from Retail stores as per the HP Specification, Can you provide more information how the warranty will be affected? What will be covered and what will not be covered?
4. I am planning to install Ubuntu 12.04 Server. This Server is listed under Hardware compatibility. I did not see any driver for this Server from HP website. Does HP Supports officially UBUNTU 12.04 on this server? If so where should I get the latest driver.
According to Ubuntu Website, This server is certified http://www.ubuntu.com/certification/hardware/201203-10852/
In HP website officially claims they support Ubuntu 12.04 LTS
http://h18004.www1.hp.com/products/servers/linux/hplinuxcert-canonical.html
But Under product driver is not listed.
Thank you
Ram S
Note: I have tried to contact HP Support (Chat) In Singapore and Support Person in the chat redirected me to http://www.hp.com/sbso/assist/chat.html
Again Another chat room the support Person asked me to contact Singapore.
So no solution..
Hope someone answers.
Thanks
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06-27-2012 07:30 PM
06-27-2012 07:30 PM
Re: Before Purchasing HP Server
Hi,
Regarding your query, here is what you can refer to:
1. Speak to a HP Reseller or Retailer or HP Presales in Singapore.
2. Refer to the warranty terms and conditions PDF attached in this post.
3. Refer to the warranty terms and conditions PDF attached in this post.
4. I guess there are no drivers required because the iso image itself has pre installed drivers and certified for this model of server.
http://www.ubuntu.com/certification/hardware/201203-10852/components/
Warranty terms
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02978467/c02978467.pdf
Server QuickSpecs and Additional Warranty
http://h18004.www1.hp.com/products/quickspecs/14012_div/14012_div.HTML
HP 3 year Next business day ProLiant ML110 Hardware Support U4433E
https://h10057.www1.hp.com/ecomcat/hpcatalog/specs/provisioner/99/U4433E.htm
Thank You!
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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06-28-2012 08:23 AM
06-28-2012 08:23 AM
Re: Before Purchasing HP Server
> Spare drive that you will replace by yourself will not be covered , however it will not affect the warranty on the server
> you can upgrade the memory however when it goes faulty keep the invoice handy as extra modules are bought separately
Goutham Sabala
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06-29-2012 05:43 AM - edited 06-29-2012 05:46 AM
06-29-2012 05:43 AM - edited 06-29-2012 05:46 AM
Re: Before Purchasing HP Server
Hi Suman
Thank you for providing the link. Regarding Warranty some of the terms are written by a lawyer it is lot of information to be digested for individuals.
I need some time to go through these. So Time being I pause on warranty..
Your feedback regarding Ubutu is useful and Thank you once again.Your answer for this is crystal clear.