bl460c gen9 bios/hardware health failed

[AZalkat]

hi

i have this probleme in server bl460c gen 9

the error in IML:

"ID","Severity","Class","Last Update","Initial Update","Count","Description",
"22","Critical","System Error","09/22/2021 07:26","09/22/2021 07:26","1","An Unrecoverable System Error (NMI) has occurred (Service Information: 0x00000000, 0xF000E2C3)",

I hope someone can help tnks

[Ihaqueit]

This NMI seems to be know issue with RHEL 

NMI An Unrecoverable System Error (NMI) has occurred (iLO application watchdog timeout NMI, Service Information: 0x0000002B, 0x00000000)

please see the below adviosry from REDHAT

https://access.redhat.com/solutions/1309033

IML log has the following entry:

An Unrecoverable System Error (NMI) has occurred (System error code 0x0000002B, 0x00000000)
Resolution

By default systemd starts a watchdog timer on shutdown. Disable ShutdownWatchdogSec to resolve this issue. To disable it, please open /etc/systemd/system.conf file and find following line:

#ShutdownWatchdogSec=10min
Change them to:

ShutdownWatchdogSec=0
Save the file and after that run:

# systemctl daemon-reexec
to allow systemd to know about the updated configuration or reboot the system.

NOTE: You may also wish to look at RuntimeWatchdogSec in the same file, it is disabled by default, please do not enable -it without specific reasons for doing so.

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If still issue persist we recommand log a case with REDHAT. 

If you need futher troubleshooting from Hardware side kindly log a case with HPE and share all the logs (AHS and SOS report)

[AZalkat]

tks for your help but the code  error it's not the same

in my case the core error is

"An Unrecoverable System Error (NMI) has occurred (Service Information: 0x00000000, 0xF000E2C3)",

not

NMI An Unrecoverable System Error (NMI) has occurred (iLO application watchdog timeout NMI, Service Information: 0x0000002B, 0x00000000)

[bande18]

@AZalkat Did you ever find a root cause for this problem? The exact same issue (same message and service information) happened to me seemingly out of nowhere on my BL460c gen9 server yesterday.

Thanks,

Levi

[Sunitha_Mod]

@bande18 

Hello Levi, 

Thank you for writing to us! 

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