BL460C with BSOD after 2nd processor installed

[Jean Griffith]

I have 3 BL460Cs with dual 5150 processors and running Windows Server 2003 Std R2 SP2. All 3 show the same following symptom:

When I try to install the HP Proliant ILO2 Management Controller, I get a BSOD with the following information:
IRQL_NOT_LESS_OR_EQUAL
Error Code 100000D1 55524324 000000ff 00000001 f585302e
I have tried installing the driver from the following SSDs - 7.70A, 7.80A, 7.90A and 7.91A - all with the same result.

I own a further 16 BL460Cs with the same processors and OS and these do not have the same problem. The difference between the 16 without the problem and the 3 with the problem is as follows:

1) The 3 "bad" servers originally only had one processor installed (same OS as now). With one processor they were fine with no BSOD.

2) We installed a 2nd processor and re-installed the OS (as it now needed the multi-processor HAL). Problem started.

When I run diagnostics on one of the "good" 16 servers and one of the 3 "bad" servers the difference is as follows:

Good server:
IRQ 5, Level Triggered, Not Shared - HP ProLiant iLO 2 Legacy Support Function
IRQ 21, Level Triggered, Not Shared - HP ProLiant iLO 2 Management Controller Driver
IRQ 22, Level Triggered, Shared - HP iLO Management Channel Interface Driver

Bad Server:
IRQ 5, Level Triggered, Shared - HP ProLiant iLO 2 Legacy Support Function
IRQ 5, Level Triggered, Shared - HP ProLiant iLO 2 Management Controller Driver
IRQ 22, Level Triggered, Shared - HP iLO Management Channel Interface Driver

I should appreciate any help you could give with this problem. In particular is there any way the bad system can be reconfigured to match the good system.

Many thanks

Jean Griffith

[James ~ Happy Dude]

Hello Jean,
1) I suppose you have updated to the latest BIOS revision before adding the second processor.

2) Swap the 2 processors. New processor in the first slot, old processor in the 2nd slot. This might work.

:) Regards.

[~sesh]

I think similar issues have been faced & reported on the forums. I have also come across this on certain occasions. I am not sure about the diagnostic errors, or why this happens, but read on...

Try to swap the processors in their slot. Example: install CPU 1 in slot 2 & CPU 2 in slot 1.

Good luck!

[Jean Griffith]

Thanks for your suggestions Happy Dude and Adric.... however I am based 350 miles from the Data Centre and should like to resolve this without taking the box to bits if at all possible.

In the old days, one could use SmartStart to erase the whole system configuration and make the system re-discover all its hardware. I found tht this resolved lots of these type of hardware driver issues. Is it possible to stll do this, particularly with a blade (BL460C)? If so, are there any up to date instructions?

Many thanks

Jean

[~sesh]

The Erase option is still available from the Smartstart disc. And I think it has worked pretty much the same way. As you said, it clears the NVRAM, so all hardware is initialized in POST.

I doubt if this will actually work in this scenario, but is worth a try since you are getting some ILO2 errors. If the DC is very far away, how about trying to install a "couple of revisions lower" System ROM.

However, please bear in mind that any fixes that the latest System ROM brings will not be available.

[James Kennedy_5 · Accepted solution]

Had this problem on two BL460c blades. Back revving the firmware to a previous version worked. Here's the one that should work. Version 2007.06.28 (1 Aug 2007)

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1842750&prodNameId=3288156&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-a1db4b182bd64b3aaada085343

[Jean Griffith]

Thanks guys

James, in particular, your advice was spot-on and solved the problem immediately.

Interestingly, I ran HP diagnostics again and the IRQ settings are now the same as a "good" server; i.e.

IRQ 5, Level Triggered, Not Shared - HP ProLiant iLO 2 Legacy Support Function
IRQ 21, Level Triggered, Not Shared - HP ProLiant iLO 2 Management Controller Driver
IRQ 22, Level Triggered, Shared - HP iLO Management Channel Interface Driver

HP - Could you please address this problem in your next revision of the I15 ROM for the BL460C? The ROM version that James quoted is currently the newest version that works.

Best regards

Jean