Blue Screen Trap (BugCheck, STOP: 0x0000003B

[Tharmarajah Kesavan]

What causing the following error and how to resolve this issue: Blue Screen Trap (BugCheck, STOP: 0x0000003B (0x00000000C0000005, 0xFFFFF80001025A3D, 0xFFFFFAD2FA0DB870, 0x0000000000000000)) Thanks

[KarloChacon]

server model?
Operating system?

sorry we are not magician.

[Tharmarajah Kesavan]

ooops, sorry my dear friend. Here is the information you have requested;

OS: MS Windows Server 2003 R2 x64 Edition
SVR Model: HP Proliant DL580 G5
Total Physical Memory: 131,068.61MB

Thanks a ton again.

cheers
Rajah

[KarloChacon]

thanks for the info
much better now

first recommendation in case you have not done it
update System ROM to latest
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3454575&swItem=MTX-6ca51fc87f704dc5980ce5dd4e&prodNameId=3562405&swEnvOID=1113&swLang=8&taskId=135&mode=5

also check these 2 MS articles
http://support.microsoft.com/kb/923187
http://support.microsoft.com/kb/941410

how many times a day you server gets this blue screen?

is the server doing something special when it crashes? like high workload, backing up, or something like that?

bye

[Tharmarajah Kesavan]

Hi,

Do you know how to verify the current ROM version before the upgrade as per your recommendation?

Preferably not via reboot to check the current version?

thanks

cheers
Rajah

[KarloChacon]

by using System Management Homepage
Home -> System -> System Board -> ROM Version (I hope I am not wrong with since I don't I have a system in of front of me or ilo)

of Start Button -> Accessories -> System Tools -> System Information Once there "BIOS Version/Date"

bye

[Tharmarajah Kesavan]

Hey buddy,

thank you for all the prompt feedback. I will revert back once I have executed your suggestion, to upgrade the current ROM version.

thanks again

cheers
Rajah

[KarloChacon · Accepted solution]

hi

how's everything going with your server?


bye

[Tharmarajah Kesavan]

Hi,
I believe you solution works. So far no unexpected reboots and the bug check error in the IML.

[Tharmarajah Kesavan]

closing the forum, u r the man!!!

[Peter Stringer]

We have had exactly the same problem, we are running 64 bit Enterprise on 2003 R2. We also have the best support contract with HP, I have been disappointed in the HP Level of expertise, as we have a project to Virtualize our entire Datacenter environment I doubt if we will be buying HP. This is supposed to be a high end flagship bit of kit.

We first had a problem when the server rebooted itself with the ASR Function, after an unrecoverable system error code. HP asked me to upgrade all firmwares, system bios and PSP to version 8.11a. they assured me that upgrading Bios to 09/23/2008 would fix the problem.

After I had done this we had two Blue Screen traps.

They have escalated the problem. My confidence in them is rapidly diminishing. As they don't seem to know what they are doing. I would like to speak to a 3rd level support person who know's his onions so to speak rather than some body sitting in India speaking from a standard script.

[Norul Shuhaida]

I also got same problem where the server auto restart with same error

"BLUE SCREEN TRAP (bugCheck STOP:0x0000077 (0xc000000e, 0x000000, 0x00f02000)

but we use Compaq proliant ML530G2. The solution same if different model?

[Peter Stringer]

In the end we fixed it ourselves. It was an issue on the onboard Ethernet cardd- Driver issue. We upgraded the drivers to the very latest version and we have run the server for 2 weeks andf no more problems.

Incidently we had the same problem on another DL580 G5 and a DL 380 G5.

Make me think it is an issue with G5 series