BSOD on DL385 Gen10 after updating from Service Pack ISO version 2023.03.00.00

[Malte Kleinert]

Hi,

I recently updated a DL385 running Server 2019 as Hyper-V cluster node using the Gen10 support ISO version 2023.03.00.00.

The update process seemed to work fine, but after a reboot, the server did not start anymore. Its just running into a BSOD showing "system thread exception not handled".

I checked support area for new firmware updates released after the ISO and updated them using ILO, but the problem was not solved.

I tried reinstalling the OS using Intelligent Provisioning, but after the first login into Windows and the scripts installing the drivers and rebooting the server, the BSOD came back.

I installed the server again from the Server 2019 ISO instead of using intelligent Provisioning and it worked without having drivers installed. As soon as I install the drivers and reboot, again BSOD.

Any ideas? Thanks in advance

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[Suman_1978]

Hi,

During the BSOD, does it specify any driver file name or a Code?

Here is an example, but its an old advisory.

Thank You!
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[Malte Kleinert]

Hi @Suman_1978 ,

thanks for your reply.

I already found the article you linked, when searching the knowledgebase.
I checked the Gen10 Service Pack ISO for this driver. It includes version 7.13.206.0(B), which is newer then the one mentioned in the article, so I don't think that this is the problem.

I also tried disabling the network adapters in the bios, but this didn't change anything.

Unfortunately it does not show any specific code or driver in the BSOD screen.

I tried enableing boot logging, but when I check the windows directory using the recovery console, I can't find ntbtlog.txt. Also debug mode and safe mode end up in BSOD.

One strange thing: around 50% of the time, when starting the server, it stops at the "hpe smart memory initialization" stage. Resetting the server via ILO usually "resolves" this problem.
I did a hardware diagnosis, but it did not show any errors. I also made a memory test over night, but it won't show any errors either...

I ordered some new memory modules and will try to replace them one by one and check if the problem persists.

[Malte Kleinert]

Fyi: I installed Server 2019 again and installed the drivers from an older driver ISO from 2021 (P45316_001_gen10spp-2021.10.0-SPP2021100.2021_1012.13).

This was succesfully. After that I installed the drivers from last years ISO (P52575_001_gen10spp-2022.03.0-SPP2022030.2022_0326.24) and it's still running fine.

At the moment I don't dare to install the new drivers again, but maybe I'll try it again after replacing RAM modules this weekend.