BSOD - Operating System failure SBS2011 (Windows bug check, STOP: 0x0000003B

[Unrealone1]

0

Hi all,

I have SBS2011 ML350 G6 Server which today randomly BSOD. Error in the HP Management software:

Operating System failure (Windows bug check, STOP: 0x0000003B (0x00000000C0000005, 0xFFFFF960002D0F5E, 0xFFFFF88010182740, 0x0000000000000000))

I looked at the dump in the BSOD viewer and it reported:

Bug check string: SYSTEM_SERVICE_EXCEPTION

Bug check code: 0x0000003b

Caused by driver: win32k.sys

Any ideas what may have caused this?

[xmate]

A lot of things can cause this BSOD. Try to remember - what were you doing when the BSOD happened and if there were any software updates or windows patches installed just before BSOD.

As the first step I can recomend to update the drivers to the latest version. For examle by using SPP.

[Med-H]

Hello,

Regarding the issue on the server  ML350 G6 "BSOD"

A lot of things can cause this BSOD ( hardware or software issue ).

• First step : what I recomend to you is to  update the drivers to the latest version SPP.
• also i f you want to know the root cause of the issue you can confugure a memory dump :

Procedure to capture a kernel memory dump file :

• Disable the ASR in system BIOS before generating the kernel memory dump.
• Refer <http://support.microsoft.com/kb/254649> for getting kernel memory dump.
• Step1:

=>Make sure the page file is in C: drive and has the size of at least 1 times the amount of physical RAM.

=>Also ensure that your BIOS are up to date.

=>Under System properties>Advanced tab> Setting button under Startup & Recovery, Make sure the dump type is selected as “Kernel Memory Dump” and also check the path. By default it should be   %SystemRoot%

=> A memory dump will be generated ( c: / windows)

once you have the meory dump, you need to contact HP technical support in order to analyze it.

Please let me know if you need any further information.

thanks.