BSOD STOP ERROR

[Hr. H. Wichink Kruit]

Frequently (each 27 hours) one of our servers, a HP DL360 G3 restarts.
In the HP Proliant Integrated management Log we see the folowing error for each ocurrence:
Blue Scren Trap (BugCheck, STOP: 0x000000C4 (0x0001869F, 0x0000000000, 0x00000000, 0x00000000))

Can anybody help me to understand this message.
What is wrong ?
As far as I can see there are no scheduled taks wich runs every 27 hours.

On the internet I can't find anything about the error related with parameter 0x0001869F.

It has something to do with the hardware.

H. Wichink Kruit

[Aks2]

Hi,
Can you confirm if the controller driver and firmware is the latest one, as this BSOD relates to SCSI drivers.

And this BSOD comes up every 27hrs exactly?



Regars,
Akarsh

[James ~ Happy Dude]

Hello,
Check if these are relevant:

For win2k3 :
http://support.microsoft.com/kb/325672
http://support.microsoft.com/kb/949012

For win2k:
http://support.microsoft.com/kb/810148

Regards,

[Hr. H. Wichink Kruit]

Akarsh,

It is a Smart array 5i controller
Hardware Revison B
Firmware version 2.58

It happens not exactly on 27 hours.
These are the times of the latest incidents:
15/6 22:27
17/6 01:26
18/6 04:35
19/6 07:33
20/6 11:19
21/6 14:05
22/6 16:59
23/6 20:11
24/6 23:05

As you see always around 27 hours.

[Hr. H. Wichink Kruit]

James,

Article 325672 is not relevant cause we don't use Norton but Trend.

Article 949012 I'll see

Thanks

[Blazhev_1]

hi,

do you have a scheduled backup or virus scan?

The easiest way to find the cause of the problem is to check the memory dump(c:\windows\minidump or c:\windows\memory.dmp)...

Since it happens at specific time, you can check if a particular application starts the last 10 minutes before the BSOD

[Hr. H. Wichink Kruit]

Blazhev,
thanks for the reply.
I can't find those logfiles on our server.
It's a Windows 2003 SP1 server.

Harrie

[Aks2]

Hi,
Make sure the memory dump settings are enabled..

Under SYSTEM PROPERTIES - advanced -'Startup and Recovery', -settings,
make sure under "write debugging information"
all the options are selected..


Also regarding the firmware and driver version, i see the firmware is an old version.
the latest version of driver and firmware can be found in the following links:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=374803&prodNameId=266599&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-1dd8aa19d7d7405f9433fbd2f2

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=374803&prodNameId=266599&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-82ca78db90b54ccd8e0433360a


Regards,
Akarsh