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09-08-2014 08:57 PM
09-08-2014 08:57 PM
Hi all-
I am attempting to register the warranty on my client's ML310e Gen 8 V2 server. This is now required for download of Proliant Service Packs. I am able to readily find the serial number in multiple locations. However, I am not able to locate the product number. I need to be able to accomplish this remotely as I will not be physically at the server in quite some time.
Please advise.
Solved! Go to Solution.
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09-08-2014 09:11 PM - edited 09-08-2014 09:54 PM
09-08-2014 09:11 PM - edited 09-08-2014 09:54 PM
Re: Can someone please tell me where to locate the product number?
Did you have a look behind the front cover?
Not 100% sure, but many ML... systems have the sticker there.
ILO and RBSU should show it too.
Hope this helps!
Regards
Torsten.
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09-08-2014 09:14 PM
09-08-2014 09:14 PM
Re: Can someone please tell me where to locate the product number?
I am not, nor will I be, phyiscally AT the server for a month or so.
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09-08-2014 09:29 PM
09-08-2014 09:29 PM
Solutionhttp://partsurfer.hp.com
and type in the serial number.
You will find the product number at the top of the page then.
Hope this helps!
Regards
Torsten.
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those who understand binary, and those who don't.
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09-09-2014 12:11 PM
09-09-2014 12:11 PM
Re: Can someone please tell me where to locate the product number?
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09-09-2014 12:23 PM
09-09-2014 12:23 PM
Re: Can someone please tell me where to locate the product number?
Indeed. ILO is the place to look. Thanks. Unfortunately, for this particular client, there was only a single network drop and so no ILO. Looks like I'm making a trip.
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09-09-2014 01:10 PM
09-09-2014 01:10 PM
Re: Can someone please tell me where to locate the product number?
Hope this helps!
Regards
Torsten.
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There are only 10 types of people in the world -
those who understand binary, and those who don't.
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09-09-2014 02:18 PM
09-09-2014 02:18 PM
Re: Can someone please tell me where to locate the product number?
If the system is running Linux run
dmidecode -t 1
This will display serial number and SKU Number. SKU number is the Product ID
If your running windows open a command prompt and run
wmic bios get serial number
and
wmic /namespace:\\root\wmi path MS_SystemInformation get SystemSKU
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09-23-2014 10:24 PM
09-23-2014 10:24 PM
Re: Can someone please tell me where to locate the product number?
Thank you both for these suggestions. Both worked. Much appreciated.
You would think that, seeing as HP is now requiring registration of warranty / CarePaq for download of ProLiant Service Packs, that would PROMINENTLY dislay BOTH the serial number and product numbers in an easy-to-find location.
Thanks again. Both worked like a charm.
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09-24-2014 05:15 AM
09-24-2014 05:15 AM
Re: Can someone please tell me where to locate the product number?
@INS wrote:
You would think that, seeing as HP is now requiring registration of warranty / CarePaq for download of ProLiant Service Packs, that would PROMINENTLY dislay BOTH the serial number and product numbers in an easy-to-find location.
There should be a toe-tag that slides out on the front of your Gen8 that has serial number, product ID, and iLO password
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09-24-2014 08:04 AM
09-24-2014 08:04 AM
Re: Can someone please tell me where to locate the product number?
If the System Management Homepage is installed with all the correct agents also installed, it will show the serial #/part # on there as well.
By the way, I understand the hassles when a colocation only provides a single network drop. Consider using the shared network port for ILO. It may depend on the specific model of server, like I don't know if the ML310e Gen8 supports shared NIC for ILO, but the DL series have that option. One network drop, although it still needs it's own IP address.