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Can't install Windows Server 2019 in ML350e v2 gen8 - can't see / recognize disk.

 
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New Member

Can't install Windows Server 2019 in ML350e v2 gen8 - can't see / recognize disk.

Hello!

I'm having an issue with an ML350e v2 gen8 that I received to setup, but I'm trying to install Windows Server 2019, and it doesn't see the disk/array. This server has 2 phisical 300Gb SAS disks and 1 logical disk in RAID 1 out of those two. For comparison, I've installed the same Windows (via a bootable USB) in a DL380p gen8 and it worked just fine; the only significant difference I see between the two servers is that the DL380p comes with Smart Array P420i, whilst the ML350e comes with DYNAMIC Smart Array P420i and I'm not sure what the difference is.

I've already tried deleting and recreating the array, running the OS installation from the HP utility tool or from the boot up.

Please let me know hnow can I get the Windows installation program to see the logical disk so I can install it. I have a growingly inpatient client waiting for this.

Thanks in advance!

3 REPLIES 3
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HPE Pro

Re: Can't install Windows Server 2019 in ML350e v2 gen8 - can't see / recognize disk.

Hi, 

The statement "ML350e comes with DYNAMIC Smart Array P420i" is incorrect because p420i is not a Dynamic Smart Array Controller. 

The Dynamic Smart Array controller in ML350e v2 Gen8 is B120i controller. 

1. Are you using the B120i controller for this server?

a. If yes then are SAS drives connected to this controller or SATA drives?

b. If no then what is the PCI controller installed to which the drives are connected to?

2. If you are using the B120i controller then make sure that it is enabled in the BIOS.

You could refer the article to enable the same : https://support.hpe.com/hpsc/doc/public/display?sp4ts.oid=7399514&docLocale=en_US&docId=mmr_sf-EN_US000006560

Regards,

Shruthi (HPE Employee)

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Frequent Advisor

Re: Can't install Windows Server 2019 in ML350e v2 gen8 - can't see / recognize disk.

I have the same issue on a Proliant ML310e Gen8 V2

I can't believe that there is no driver support for B120i in Windows Server 2016/2019.

The only driver available are visible but thery are not recognized as valid by the installer.

It's a shame.... what I have to do ?

Buy a new server (non HP obviously)

 

Every issue have the solution....maybe....
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Occasional Visitor

Re: Can't install Windows Server 2019 in ML350e v2 gen8 - can't see / recognize disk.

Is this what you were looking for?

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_abaa5952034546cf8b66d214e9&swEnvOid=4168

If so, did it work for you and Windows 2019?