Cannot log in iLO3 with HPE_c02159872_HP ProLiant DL380 G7 Server

[Mike_316]

I've inherited an HPE_c02159872_HP ProLiant DL380 G7 Server using an iLO3.

I have reset the iLO configuration (according to the manual instructions) from the hardware terminal. My understanding this would reset the iLO password to what appears on sticker on the hardware case. The iLO is connected to a confirmed active network cable, and I'm able to get to the web login page for the iLO (through IE only*) - however, unable to get logged in.

I've tried both users: Admin and Administrator (capitalized and not) with the password from the sticker on the case, but I get an access denied.

Is there a default password (other than what's on the case?)
Is there some other way to forcible set the iLO3 password?

*NOTE: That ONLY IE will connect to the iLO3 - since the newer browsers use unrecognized security layers. I'm don't think this is related to the issue, but I'm not excluding anything.

uses an unsupported protocol.
ERR_SSL_VERSION_OR_CIPHER_MISMATCH

...however the login also does not work with ssh using ...

ssh -oKexAlgorithms=+diffie-hellman-group1-sha1 -oHostKeyAlgorithms=+ssh-dss Admin@xxx.xxx.xxx.xxx

It asks for the password, but the password fails.

[support_s]

System recommended content:

1. Advisory: (Revision) HP ProLiant DL360 G7 / DL380 G7 / DL385 G7 Servers - Systems with Integrated Lights-Out 3 (iLO 3) Firmware Version 1.05 (or Earlier) May Fail to Boot Following a Sudden A/C Power Loss

2. HP ProLiant DL380 G7 Server - Server Installed with SUSE 11 (x86_64) Gives Warnings "Cannot find the firmware file"

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[feigenL]

Hello, have you tried this:

https://support.hpe.com/hpesc/public/docDisplay?docId=a00048096en_us&docLocale=en_US#:~:text=To%20reset%20iLO%20to%20the%20factory%20default%20settings%3A&text=Press%20F8%20in%20the%20HP,Press%20F10%20to%20continue.

HPE Integrated Lights-Out 3 (iLO 3) - Resetting iLO to the Factory Default Settings by Using iLO RBSU

Resetting iLO to the factory default settings by using iLO RBSU
To reset iLO to the factory default settings:

Restart or power on the server.

Press F8 in the HP ProLiant POST screen.

iLO RBSU starts.

Select File→Set Defaults.

Press F10 to continue.

Press Enter.

Also, you may try with other option:

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c02215363

System maintenance switch

Position

Default

Function

S1

Off

Off = iLO 3 security is enabled.

On = iLO 3 security is disabled.

S2

Off

Off = System configuration can be changed.

On = System configuration is locked.

S3

Off

Reserved

S4

Off

Reserved

S5

Off

Off = Power-on password is enabled.

On = Power-on password is disabled.

S6

Off

Off = No function

On = Clear NVRAM

It should get it back to factory default password, shown on the toe tag.

Regards

[Mike_316]

Hi, 

Thanks for the links. Unfortunately it didn't work - but I've accepted it as a solution, since I can't go into the office to try opening the case right now (pandemic rules.) I'll try that again once the office opens up. 

To ask one stupid followup...

The username (after reset) sould be "Administrator" - correct? I have tried to login (after the above reset) using both IE and SSSH, and using both "Administrator" and "Admin" (based on different areas of the manuals. )

Can you confirm this is - indeed - the correct default username?

[Mike_316]

Hi, 

Unfortunately - I get an administrative error when attempting to hit either of those links. I've submitted a support ticket. 

Can you perhaps briefly summarize the pertinent parts (if still applicable.)

[feigenL]

Correct, that's the default username.

[feigenL]

This is the link to the server's quickspecs with the part numbers.

https://www.hpe.com/psnow/doc/c04199811.pdf?jumpid=in_lit-psnow-getpdf

However, now that you submitted the support ticket, if HPE determines that a hardware replacement is required, they'll have it already and will dispatch it inmediately.

iLO is embedded on the system board, so you might need to replace the whole System Board.

Best regards.

[Torsten. · Accepted solution]

If the systemboard was replaced in the past already, the default password won't match the sticker.

However, press F8 during boot when ILO appears and set a new password.

[Mike_316]

Hi Luis, 

Thanks for the reponse. Unfortunately, I'm sure this system is a million years out fo warranty

But I'll check anyway

Best!

[Mike_316]

Hi Torsten,

OK. that actually solved the problem! Thanks for the simple solution!