Changing Proliant Serial Numbers

[WJamhoury]

Hi-



I work in a larger data center with many Proliant servers of all different models, generations, and OS's. In running reports, I have found that many machines have had system boards replaced over the years and the tech's have neglected to change the S/N to reflect that of the original board. I am looking to find a way to minimize down time while correcting these inconsistencies.



Does anyone know of a way to change the serial number on the system board (usually set in the RBSU) while the machine is online?



Could there be a way to script the update and minimize downtime during a reboot?



With the PSP updates you can process the update online and the changes take effect during a reboot. Is there a solution like this for updating a serial number?



Any help would be greatly appreciated!

[Jan Soska]

Hello,
I am afraid it can't be done online (or at least it is not public).
Maybe there is some parameter in hpasmcli command... http://h50146.www5.hp.com/products/software/oe/linux/mainstream/support/doc/general/mgmt/ima/v810/hpasmcli.txt

let's play with it.

jan

[Jimmy Vance]

There is a way to do what your asking. You'll have to open a support case for the solution.

[WJamhoury]

Jan-

Thank you. I will get into this and report back my findings.

Jimmy-

I apreciate your response. I opened up a case with Support One, but they said there is no way to do what I am asking, and the only way to change the serial number is by entering the bios during a reboot.

I have not lost hope yet though! I have a lot of machines to correct and this could cost a lot of time, effort, and documentation...

I will follow up soon!

[Jimmy Vance]

Sorry this is a hassle, tell support to escalate the case and contact me

[WJamhoury]

Thanks! I hope to be in touch shortly!

[JR99]

Below are the links for the utility to update Bios serial #  

Hope the links help out to sort the Bios serial # update issue .

Setsys Utility for HP D2D Backup Systems (for USB Key-Media)

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=5075933&swItem=co-78002-1&mode=4&idx=0

Setsys Utility for HP ProLiant 100 series G5 and G6 Servers (For USB Key-Media).

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=MTX-1d48ae3f19d945b481c20736d6&mode=5&prodTypeId=15351&prodSeriesId=5075933

Setsys Utility for HP ProLiant 100 series Servers

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=MTX-f6341f59fca449ea9a0b930245&mode=4&idx=1&prodTypeId=15351&prodSeriesId=5075933

Setsys Utility for HP ProLiant DL140/145 G2 Servers

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=MTX-UNITY-I24218&mode=4&idx=1&prodTypeId=15351&prodSeriesId=5075933

JR
 

[JR99]

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=MTX-UNITY-I24218&mode=4&idx=1&prodTypeId=15351&prodSeriesId=5075933

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=5075933&swItem=co-78002-1&mode=4&idx=0

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=MTX-1d48ae3f19d945b481c20736d6&mode=4&idx=1&prodTypeId=15351&prodSeriesId=5075933

[eyestrain]

Unfortunately this is also a problem for me but on Proliant 3xx and 5xx. Setsys is only for 1xx so it doesn't help me. 

Most of the servers I have are business-critical so if there's an alternative, online method (other than RBSU) that would be great.

I reached out to support but nobody seems to have a clue, I even had to tell them about setsys :( 

[Jimmy Vance]

---

eyestrain wrote:

Unfortunately this is also a problem for me but on Proliant 3xx and 5xx. Setsys is only for 1xx so it doesn't help me. 

Most of the servers I have are business-critical so if there's an alternative, online method (other than RBSU) that would be great.

I reached out to support but nobody seems to have a clue, I even had to tell them about setsys :( 

---

I sent you a private message with a possible solution

[SM67]

I am also looking for a solution to change SN without having to use RBSU.  Can you provide me with a solution?  Thanks for any help you are able to provide!

[Jimmy Vance]

PM sent

[RootPhish]

Hi,

I would also like to change Serial Numbers on a few blades without rebooting. Can you provide a solution for BL460c G1/G6/G7/Gen8 ?

Thanks in advance!

[Jimmy Vance]

PM Sent, but I think you will need to reboot for the change to appear

[Andreiww]

I`m also looking for a solution to change the serial on a couple of 465 G7. I had service calls with HP and had motherboards repalced but the serial no was not set back trough the BIOS settings and is pretty difficult to schedule a break for it especially that they are production blades running ESXi.

Can you help please?

Thanks

[Ken Krubsack]

I've run into this occasionally as well.

Another very important thing is to set the system clock on a system board replacement.  We had one where a domain controller at one of our sites needed a new system board to take care of a failing array controller but the tech didn't set the system clock on replacement.  We had all sorts of issues with users not being able to access things through AD until we realized what was going on and were able to get in through the ILO and set the system clock properly.

NOTE FOR HP FOLKS

Seems to me the larger issue is that HP needs to emphasize to their field engineers that this needs done.  I know I've spoken to the guys we see on a regular basis and they've made setting the serial number, the part number, and the clock part of their routine for replacing a system board.

Ken

[eyestrain]

Jimmy / HP folks,

Can the workaround be posted here? I think that would be more beneficial to everyone, so we can easily compare and talk about what works for some and doesn't work for others. And, how long does it usually take for HP to come up / release an official fix? 

[Torsten.]

>> And, how long does it usually take for HP to come up / release an official fix?

fix for what?

[LouisH]

The "official fix" is to set system serial number, product number and time/day through the system bios for anything above the ProLiant 1XX series.

All other fixes are HP support related and probably proprietary.

Regards,

Louis

[Jimmy Vance]

---

@eyestrain wrote:

Jimmy / HP folks,

 Can the workaround be posted here? I think that would be more beneficial to everyone, so we can easily compare and talk about what works for some and doesn't work for others. And, how long does it usually take for HP to come up / release an official fix? 

---

I'm not sure what you're looking for in the way of a fix? It isn't really a workaround, just another way to set these values. These values can be set in RBSU. In the case of a system board replacement, the on-site tech SHOULD be setting the product ID and the serial number on the replacement to that of the original board.  Even if you set the values using this undocumented method, the changes don't actually appear until the system is rebooted. I'm not permitted to post "how" here, and I hope the customers I've provided the information to respect that.

[ConnyMolin]

Hi Jimmy,

I've also stumbled upon this now due to a HP tech changing the mainboard on a ProLiant ML350 G6 and forgetting to transfer the product and serial number. Could you please throw me a pm with your solution as well?

Many thanks in  advance!

[Haribabuv]

Is there a way to change serial number online on ProLiant DL585 G6.

If so please share me the way to do it..

Thanks

Haribabu

[Torsten.]

AFAIK the only supported method is to change via RBSU (BIOS). A reboot is needed anyway. You can do this even from remote via ILO remote console.

[Michael Schwage]

Hello, we have a need to set a number of serial numbers and product numbers on a bunch of mostly older DL360 machines. Can you PM me the solution? If necessary I'll open up a case.

Thanks.

[pakito56]

Hi,

can you send me the utility dor a DL380 G4?
Thanks