Cloning my server from hpe proliant 380dl gen9 to gen10

[Ibrahim3]

hi,

I recently trying to upgrade my server to proliant 380dl gen10, I cloned my 500GB SATA HDD drive using Acronis True Image 2016 to 600GB SAS HDD drive, the restore operation succeeded but the windows won't boot and i got blue screen and the windows restart immediately, so i used acronis universal restore and it's media builder, but the automatic driver research returns the following missing drivers warning .

'PCI\VEN_103C&DEV_22F6&SUBSYS_00E41590&REV_00'

'PCI\VEN_8086&DEV_A1AF&SUBSYS_00EB1590&REV_09'

I tried to supply the missing drivers but it didn't fix the issue, then i tried to clone the backup to my external hard drive

and boot from it and the windows was able to boot from the external hard drive(even without using universal restore).

So my question is why the server is able to boot from the external hard drive and wasn't able to boot from internal HDD ?

and what can i do to be able to boot from internal HDD ?

[support_s]

System recommended content:

1. Advisory: HPE Network Adapters - Virtual Adapters Stops Functioning After Updating to Driver v12.0.1344.0 on HPE Platforms Running Microsoft Windows Server 2016 / 2019 and Configured With Certain HPE FlexFabric Network Adapters

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[TVVJ]

Hello,

If the server is setup using array controller, RAID and then used or even otherwise used in Advanced Host Controller Interface (AHCI), it requires drivers for the HPE Smart Array Controlledr/hard drive.

My guess here is, once again i reiterate - it is my guess that, the server is able to boot from the USB drive image as this issue does not arise as USB is dealt with differently unlike regular HPE Smart Array Controllers or hard drives in AHCI mode.

You may use consider installing afresh the operating system using HPE Intelligent Provisioning or install the operating system afresh on the RAID array or in AHCI mode and then port data on to the fresh installation.

Regards,

[Suman_1978]

Hi,

If the server is unable to boot from the internal drives and can boot from external drive, it seems like a driver issue of the controller.

Please update the smart array controller driver for your gen10 server.

Thank You!
I work with HPE but opinions expressed here are mine.
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