Constantly hanging / freezing

[Ayman Altounji]

We have three Proliant 1600 servers. Two run Nt 4.0 and another runs Sco-unix. For the past 18 months we have had unexplained freezing of the main file and print server, when I check event viewer the only hint that there is a problem is an Event ID 6008 (Previous system shutdown at [time] was unexpected.)
We do not have the problem with the other servers. The other servers do not run backups or have GIG NIC?s installed.

The problem server has 512 Mb of RAM, Dual PII 400 running NT4 Server, Service Pack 5, Compaq Insight agent version 4.90.
The server hangs several times a week to several times a day.
We have 7 x 9.1 Gig SCSI drives in it, the first 2 are mirrored (New Operating System) and the other 5, Raid 5. We have rebuilt the server on numerous occasions, installed new drives and installed a new OS on them. Replaced processors, memory modules, Compaq GIG NIC (NC6132), raid controller, DLT drive, power supply, processor board with cage, mainboard.

We are able to log into the server but when we try to launch an application it freezes and all client connections are unavailable. We are able to ping the server, but we are unable to make a connection via server manager. We are able to move the mouse around. When we check the LED?s on the Smart 2DH Controller, all lights are lit. This Server is a member server, with printers and data. It runs Arcserve 6.5 and McAfee 4.03 virusscan, with HP JetAdmin for the printers.
The only way to get the server active again is to power off and power back on again. It doesn?t blue screen so we don?t get any dump information. The following is a list of when the machine has frozen over the last couple of months.

Date Time Comments
23-Feb-01 4:30 PM Machine Froze
26-Feb-01 3:15 PM Machine Froze
28-Feb-01 3:00 PM Machine Froze
28-Feb-01 10:40 AM Machine Froze
06-Mar-01 2:30 PM Machine Froze (ASR Reboot)
06-Mar-01 2:51 PM Machine Froze
07-Mar-01 11:10 AM Machine Froze
07-Mar-01 11:50 AM Machine Froze
07-Mar-01 3:10 PM Machine Froze
08-Mar-01 9:50 AM Machine Rebooted
09-Mar-01 9:00 AM Machine Rebooted
14-Mar-01 9:30 AM Machine Rebooted
14-Mar-01 9:40 AM Machine Rebooted
14-Mar-01 9:50 AM Uncorrectable system memory (Module2)
20-Mar-01 4:24 PM Machine Froze
26-Mar-01 1:00 PM Machine Froze
04-Apr-01 5:00 PM Machine Froze
17-Apr-01 3:35 PM Machine Froze
18-Apr-01 5:30 PM Machine Froze
26-Apr-01 3:15 PM Machine Froze
02-May-01 3:21 PM Machine Froze
03-May-01 1:00 PM Machine Froze
04-May-01 12:28 PM Machine Rebooted
04-May-01 12:33 PM Machine Rebooted
04-May-01 12:58 PM Machine Rebooted
08-May-01 8:10 AM Machine Froze
08-May-01 8:17 AM Machine Froze
08-May-01 5:17 PM Machine Froze
09-May-01 4:50 PM Machine Froze
11-May-01 2:31 PM Machine Froze
14-May-01 4:26 PM Machine Froze
14-May-01 6:31 PM Machine Froze
14-May-01 6:46 PM Machine Froze
14-May-01 7:25 PM Machine Froze
14-May-01 7:42 PM Machine Froze
15-May-01 6:13 PM Machine Froze
16-May-01 8:15 AM Machine Froze
16-May-01 10:12 AM Machine Froze
16-May-01 10:43 AM Machine Froze
24-May-01 3:28 PM Machine Froze
25-May-01 3:54 PM Machine Froze
28-May-01 6:21 AM Machine Froze
29-May-01 3:25 PM Machine Froze

We have two 35/70 Gig DLT?s tape drives.

COMPAQ has replaced the whole box with another Proliant 1600R and the only thing transferred over were the drives. The problem is still occurring.
Please help if you can ??..

[Ayman Altounji]

Try removing all the Compaq Management Agents, and running without them.
Please post back the results.

[Ayman Altounji]

When we reinstalled the OS onto the other two drives we did not install any of the Compaq Management Agents. This didn't change the scenario.

[Ayman Altounji]

Grasping at straws, connect only one client PC to the server, with a crossover
cable or a simple hub, no other connections. Try launching the app again.

[Ayman Altounji]

We are experiencing the same issue. We installed all the latest drivers and service packs, but it still didn't correct the problem.
We turned off the ASR, so we could get a blue screen to debug. We used dumpchk and pstat to determine where the error was coming from. It pointed to the Drive Array. We ran Compaq Diagnostics on the Drive Array and it stated all is working fine... but we still get the same reboot with 6008 event ID.
I am assuming it is a driver error now and possibly a conflict with NT and the Compaq driver.
Let me know if you find a solution.