CRITICAL ERROR DETECTED. SYSTEM WILL BE PREVENTED FRONT BOOTING

[FABIO4]

tengo un servidor hpe dl380G7 y dl160G9

y me a salido un problema CRITICAL ERROR DETECTED. SYSTEM WILL BE PREVENTED FRONT BOOTING PRESS F2 FOR MORE INFORMATION SYSTEM WILL CONTINUE TO BOOT IN 19 SECONDS

333-hpe restful api error - unable to comunicate with ILO PW BIOS configuration resources may not be up-to-date

action: Reset ILO PW and reboot the server. if issue persists, AC Power cycle the server 

Me podria indicar cual es el problema y que solucion podria darle ??

gracias

Google Translated: 

I have a hpe dl380G7 and dl160G9 server

and I got a CRITICAL ERROR DETECTED problem. SYSTEM WILL BE PREVENTED FRONT BOOTING PRESS F2 FOR MORE INFORMATION SYSTEM WILL CONTINUE TO BOOT IN 19 SECONDS

333-hpe restful api error - unable to communicate with ILO PW BIOS configuration resources may not be up-to-date

action: Reset ILO PW and reboot the server. if issue persists, AC Power cycle the server

Could you tell me what the problem is and what solution could you give it?

thank you

[dezy568 · Accepted solution]

Hello,

El error "CRITICAL ERROR DETECTED. SYSTEM WILL BE PREVENTED FRONT BOOTING" seguido del mensaje "333-hpe restful api error - unable to comunicate with ILO PW BIOS configuration resources may not be up-to-date" en tus servidores HPE DL380 G7 y DL160 G9 indica un problema de comunicación con la Integrated Lights-Out (iLO) debido a posibles problemas con la configuración de la contraseña de iLO o la comunicación con el BIOS.

Aquí te explico el problema y las posibles soluciones:

Problema:

El error 333 de la API RESTful de HPE iLO señala que el sistema operativo no puede comunicarse correctamente con el firmware de iLO para obtener información de configuración del BIOS. Esto puede deberse a varias razones:

Contraseña de iLO incorrecta o corrupta: La contraseña almacenada para acceder a iLO podría ser incorrecta, estar corrupta o no sincronizada con la configuración del BIOS.
Problemas de comunicación iLO-BIOS: Podría haber un problema subyacente que impida la comunicación adecuada entre el firmware de iLO y el BIOS del sistema.
Configuración del BIOS desactualizada: Aunque el mensaje lo menciona, es menos probable que esta sea la causa principal del error de comunicación.
Problemas con el firmware de iLO: En algunos casos, un firmware de iLO defectuoso o desactualizado podría causar este tipo de errores.
Problemas de hardware: Aunque menos común, un problema de hardware subyacente en la placa base o el módulo iLO podría interferir con la comunicación.
Soluciones Posibles:

El mensaje de error ya te proporciona algunas acciones iniciales. Aquí te detallo los pasos y añado otras posibles soluciones:

1. Resetear la Contraseña de iLO y Reiniciar el Servidor:

Esta es la primera acción recomendada por el propio mensaje de error.

Cómo resetear la contraseña de iLO:

A través de la interfaz web de iLO (si puedes acceder): Si aún puedes acceder a la interfaz web de iLO (aunque sea de forma intermitente o si recuerdas la contraseña anterior), busca la opción para restablecer la configuración a los valores de fábrica o para cambiar la contraseña del administrador.
Utilizando la utilidad de configuración de iLO (durante el arranque): Reinicia el servidor y presiona la tecla indicada (generalmente F8 o F9) durante el POST (Power-On Self-Test) para acceder a la utilidad de configuración de iLO. Desde allí, deberías poder restablecer la contraseña o la configuración de iLO a los valores predeterminados.  
Mediante el interruptor de anulación de seguridad de iLO (System Maintenance Switch): Esta es una opción más invasiva y requiere apagar el servidor y abrir la carcasa. En la placa base, hay un interruptor (a menudo etiquetado como "System Maintenance Switch" o similar) que, al cambiar su posición temporalmente, permite borrar la contraseña de iLO. Consulta el manual de servicio de tus servidores HPE DL380 G7 y DL160 G9 para localizar este interruptor y el procedimiento exacto.
Utilizando la línea de comandos (si el sistema operativo está accesible): Si el sistema operativo aún arranca (aunque con el error), podrías utilizar utilidades de línea de comandos de HPE como hponcfg (HP Lights-Out Online Configuration Utility) para restablecer la configuración de iLO.

Google Translated:

The error "CRITICAL ERROR DETECTED. SYSTEM WILL BE PREVENTED FRONT BOOTING" followed by the message "333 - HPE Restful API Error - Unable to Communicate with ILO PW BIOS Configuration Resources May Not Be Up-to-Date" on your HPE DL380 G7 and DL160 G9 servers indicates a communication issue with the Integrated Lights-Out (iLO) due to possible issues with the iLO password configuration or communication with the BIOS.

Here's an explanation of the problem and possible solutions:

Problem:

The HPE iLO RESTful API error 333 indicates that the operating system cannot properly communicate with the iLO firmware to obtain BIOS configuration information. This could be due to several reasons:

Incorrect or corrupt iLO password: The password stored to access iLO could be incorrect, corrupt, or out of sync with the BIOS configuration.
iLO-BIOS Communication Issues: There could be an underlying issue preventing proper communication between the iLO firmware and the system BIOS.
Outdated BIOS Settings: Although the message mentions it, this is less likely to be the root cause of the communication error.
iLO Firmware Issues: In some cases, faulty or outdated iLO firmware could cause these types of errors.
Hardware Issues: Although less common, an underlying hardware issue on the motherboard or iLO module could interfere with communication.
Possible Solutions:

The error message already provides some initial actions. Here are the steps and some other possible solutions:

1. Reset the iLO Password and Reboot the Server:

This is the first action recommended by the error message itself.

How to Reset the iLO Password:

Via the iLO Web Interface (if accessible): If you can still access the iLO web interface (even if intermittently or if you remember the old password), look for the option to reset the settings to factory defaults or change the administrator password.
Using the iLO Configuration Utility (during boot): Reboot the server and press the indicated key (usually F8 or F9) during POST (Power-On Self-Test) to access the iLO Configuration Utility. From there, you should be able to reset the iLO password or settings to the default values.
Via the iLO Security Override Switch (System Maintenance Switch): This is a more invasive option and requires powering down the server and opening the case. On the motherboard, there is a switch (often labeled "System Maintenance Switch" or similar) that, when temporarily flipped, allows you to clear the iLO password. Refer to the service manual for your HPE DL380 G7 and DL160 G9 servers to locate this switch and the exact procedure.
Using the command line (if the operating system is accessible): If the operating system still boots (albeit with the error), you can use HPE command-line utilities such as hponcfg (HP Lights-Out Online Configuration Utility) to reset the iLO configuration.

Best Regards
Dezy

[FABIO4]

una consulta si hago esa operacion se va a dañar el sistema operativo ??

Google Translated: 

A question, if I do this operation, will the operating system be damaged?

[FABIO4]

en ese servidor lo que e visto que no hay un puerto ILO y solo veo 2 puertos de red en este caso donde se encontraria el ILO por favor porque tengo usuario y la contraseña del ILO si el servidor esta funcionando con ese error debo de entender que no ningun hardware verdad ?? solo seria la tarea que me dices 

de donde puedo descargar la version actualizada del firmware y si tiene mas recomendaciones 

Gracias

Google Translated: 

On that server, what I've seen is that there's no ILO port, and I only see two network ports. In this case, where would the ILO be located? Please, because I have an ILO username and password. If the server is running with this error, I should assume there's no hardware, right? It would just be the task you're telling me about.

Where can I download the updated firmware version? Do you have any other recommendations?

Thank you.

[Mr_Techie]

Try a full power cycle + iLO reset as described earlier.
Confirm iLO presence via BIOS (F8) or OS tools.
Download and update BIOS firmware as a first step.
Re-check system after firmware update for that RESTful API error.
If the error remains and iLO is truly non-functional, it may be stuck in a bad state — replacing the system board would be a last resort.

[FABIO4]

ME PUEDE ORIENTAR A COMO RESETEO LA CONTRASEÑA TIENE ALGUN MANUAL VIDEO 

EL SERVIDOR QUE TENGO ES EL HP DL160G9 NUMERO DE PARTE 830574-S01 SERIS **Confidential info erased**

TAMBIEN ME PUEDES AYUDAR A UBICAR EL FIRMWARE PARA ESE MODELO POR FAVOR 

Google Translated: 

Can you guide me on how to reset the password? Do you have a manual or video?

My server is the HP DL160G9, part number 830574-S01, serial number .

Can you also help me locate the firmware for that model? Please.

[FABIO4]

UNA CONSULTA 

EL SERVDOR HPE DL160 G9 NUMERO DE PARTE 830574-S01 SERIE **Confidential info erased** veo que tiene 2 puertos de red pero no veo fisicamente un puerto ILO rj45 me pueden explicar cual de esos puertos se comporta como puerto ILO ?? y como se configuraria por favor 

Google Translated: 

A QUERY

The HPE DL160 G9 Server, Part Number 830574-S01, Serial , has two network ports, but I don't physically see an ILO RJ-45 port. Can you explain which of those ports behaves as an ILO port? And how would it be configured, please?

[Mr_Techie]

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@FABIO4 wrote:

ME PUEDE ORIENTAR A COMO RESETEO LA CONTRASEÑA TIENE ALGUN MANUAL VIDEO 

EL SERVIDOR QUE TENGO ES EL HP DL160G9 NUMERO DE PARTE 830574-S01 SERIS **Confidential info erased**

TAMBIEN ME PUEDES AYUDAR A UBICAR EL FIRMWARE PARA ESE MODELO POR FAVOR 

Google Translated: 

Can you guide me on how to reset the password? Do you have a manual or video?

My server is the HP DL160G9, part number 830574-S01, serial number .

Can you also help me locate the firmware for that model? Please.

---

If you have access to the operating system, you can reset the Integrated Lights-Out (iLO) administrator password using ipmitool. Here's how:

sudo ipmitool user set password 2 <new_password>

Replace <new_password> with your desired password. Note that HPE enforces minimum password standards, so ensure your new password meets these requirements. For example, a password like ADMIN1234 would be acceptable, whereas ADMIN might not be.

To reset the BIOS or startup password:

• Power off the server and disconnect it from the power source.
• Open the server chassis to access the system board.
• Locate the System Maintenance Switch (SW1). Refer to the server's maintenance and service guide for the exact location.
• Set switch 6 to the ON position to clear the password.
• Reconnect the power and power on the server. Wait for the system to complete the POST process.
• Power off the server again, set switch 6 back to the OFF position, and reassemble the server.

Visit the HPE ProLiant DL160 Gen9 Drivers & Software page to find the latest firmware updates.: https://support.hpe.com/

[Mr_Techie]

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@FABIO4 wrote:

UNA CONSULTA 

EL SERVDOR HPE DL160 G9 NUMERO DE PARTE 830574-S01 SERIE **Confidential info erased** veo que tiene 2 puertos de red pero no veo fisicamente un puerto ILO rj45 me pueden explicar cual de esos puertos se comporta como puerto ILO ?? y como se configuraria por favor 

Google Translated: 

A QUERY

The HPE DL160 G9 Server, Part Number 830574-S01, Serial , has two network ports, but I don't physically see an ILO RJ-45 port. Can you explain which of those ports behaves as an ILO port? And how would it be configured, please?

---

The HPE ProLiant DL160 Gen9 (Part Number: 830574-S01) does not have a dedicated iLO (Integrated Lights-Out) RJ-45 port like some other HPE servers, such as the DL380 or DL360 series. Instead, the iLO functionality on the DL160 Gen9 is integrated into one of the existing network ports.