Description of Event ID 12809, IML Class Code 50, Event Code 905: Unexpected Shutdown and Restart

[PeggyQi_2021]

Hi HPE Support,

I have a HPE ProLiant DL360 Gen10 server with Windows Server 2019. There were 14 unexpected shutdown on this server on Jan 12, 2021. Below please see the event log error message:

• "1/13/2021 7:47:46 AM","6008","Error","EventLog",,"The previous system shutdown at 10:17:32 PM on ?1/?12/?2021 was unexpected."
• "1/12/2021 8:59:02 PM","6008","Error","EventLog",,"The previous system shutdown at 8:55:25 PM on ?1/?12/?2021 was unexpected."
• "1/12/2021 8:21:25 PM","6008","Error","EventLog",,"The previous system shutdown at 8:18:27 PM on ?1/?12/?2021 was unexpected."
• "1/12/2021 8:16:26 PM","6008","Error","EventLog",,"The previous system shutdown at 8:13:31 PM on ?1/?12/?2021 was unexpected."
• "1/12/2021 8:02:31 PM","6008","Error","EventLog",,"The previous system shutdown at 7:58:55 PM on ?1/?12/?2021 was unexpected."
• "1/12/2021 7:46:55 PM","6008","Error","EventLog",,"The previous system shutdown at 7:38:52 PM on ?1/?12/?2021 was unexpected."
• "1/12/2021 7:38:51 PM","6008","Error","EventLog",,"The previous system shutdown at 6:41:12 PM on ?1/?12/?2021 was unexpected."
• "1/12/2021 6:36:10 PM","6008","Error","EventLog",,"The previous system shutdown at 6:30:29 PM on ?1/?12/?2021 was unexpected."
• "1/12/2021 6:28:29 PM","6008","Error","EventLog",,"The previous system shutdown at 6:24:47 PM on ?1/?12/?2021 was unexpected."
• "1/12/2021 6:18:47 PM","6008","Error","EventLog",,"The previous system shutdown at 6:15:41 PM on ?1/?12/?2021 was unexpected."
• "1/12/2021 5:04:53 PM","6008","Error","EventLog",,"The previous system shutdown at 5:01:18 PM on ?1/?12/?2021 was unexpected."
• "1/12/2021 10:45:18 AM","6008","Error","EventLog",,"The previous system shutdown at 10:41:45 AM on ?1/?12/?2021 was unexpected."
• "1/12/2021 10:21:45 AM","6008","Error","EventLog",,"The previous system shutdown at 10:17:57 AM on ?1/?12/?2021 was unexpected."
• "1/12/2021 10:00:57 AM","6008","Error","EventLog",,"The previous system shutdown at 9:57:07 AM on ?1/?12/?2021 was unexpected."

Besides Event ID 6008, there were also warning message with Event ID 12809; please see below for details:

• "1/13/2021 7:48:42 AM","12809","Warning","Agentless Management Service","NT AUTHORITY\SYSTEM","Description of Event ID 12809, IML Class Code 50, Event Code 905: Unexpected Shutdown and Restart - An undetermined error type resulted in a reboot of the server. If issue persists, contact HPE service."
• "1/12/2021 8:03:20 PM","12809","Warning","Agentless Management Service","NT AUTHORITY\SYSTEM","Description of Event ID 12809, IML Class Code 50, Event Code 905: Unexpected Shutdown and Restart - An undetermined error type resulted in a reboot of the server. If issue persists, contact HPE service."
• "1/12/2021 7:47:44 PM","12809","Warning","Agentless Management Service","NT AUTHORITY\SYSTEM","Description of Event ID 12809, IML Class Code 50, Event Code 905: Unexpected Shutdown and Restart - An undetermined error type resulted in a reboot of the server. If issue persists, contact HPE service."
• "1/12/2021 6:19:37 PM","12809","Warning","Agentless Management Service","NT AUTHORITY\SYSTEM","Description of Event ID 12809, IML Class Code 50, Event Code 905: Unexpected Shutdown and Restart - An undetermined error type resulted in a reboot of the server. If issue persists, contact HPE service."
• "1/12/2021 5:05:50 PM","12809","Warning","Agentless Management Service","NT AUTHORITY\SYSTEM","Description of Event ID 12809, IML Class Code 50, Event Code 905: Unexpected Shutdown and Restart - An undetermined error type resulted in a reboot of the server. If issue persists, contact HPE service."
• "1/12/2021 10:22:40 AM","12809","Warning","Agentless Management Service","NT AUTHORITY\SYSTEM","Description of Event ID 12809, IML Class Code 50, Event Code 905: Unexpected Shutdown and Restart - An undetermined error type resulted in a reboot of the server. If issue persists, contact HPE service."
• "1/12/2021 10:01:47 AM","12809","Warning","Agentless Management Service","NT AUTHORITY\SYSTEM","Description of Event ID 12809, IML Class Code 50, Event Code 905: Unexpected Shutdown and Restart - An undetermined error type resulted in a reboot of the server. If issue persists, contact HPE service."

No more information could be found from the event log. Could you please advise how to troubleshoot these unexpected shutdown events? What's the description of Event ID 12809 and in which case this event would occur?

Many Thanks,

Peggy

[StorageMike]

Hi

Is the following applicable - https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00050465en_us

[StorageMike · Accepted solution]

Hi

Is the following applicable - https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00050465en_us

[PeggyQi_2021]

Thank you so much for sharing the document!