DL360 G10 - "Automatic Operating System Shutdown Initiated Due to Overheat Condition"

[validan]

This server was repurposed recently and fitted with new disks last week. 

The system just shut down while I was trying to find out why the fans were running at full speed.

Error message "Automatic Operating System Shutdown Initiated Due to Overheat Condition".

So i checked the Temperatures and it reports 63°C for the sensor !

12-HD Max  SystemBoard  11  0   Critical  63C  Caution: 60C; Critical: N/A 

This is totally wrong, as I ran this commands just a minute before it shut down. And I went to physically check after the shutdown and the disks were cold.

root@prox7:~# smartctl -a /dev/sdo | grep Airfl
190 Airflow_Temperature_Cel 0x0022   085   080   040    Old_age   Always       -       15 (Min/Max 14/16)
root@prox7:~# smartctl -a /dev/sdm | grep Airfl
190 Airflow_Temperature_Cel 0x0022   085   080   040    Old_age   Always       -       15 (Min/Max 15/16)
root@prox7:~# smartctl -a /dev/sdn | grep Airfl
190 Airflow_Temperature_Cel 0x0022   085   079   040    Old_age   Always       -       15 (Min/Max 15/16)

 Why is the server reporting such wrong temperatures?

These are the drives:

root@prox7:~# lsblk -o +MODEL,SERIAL,WWN | grep ST5
sdm        8:192  0   4.5T  0 disk             ST5000LM000-2U8170   WCJAHW2Z             0x5000c500fa320971
sdn        8:208  0   4.5T  0 disk             ST5000LM000-2U8170   WCJAHW0N             0x5000c500fa31cc71
sdo        8:224  0   4.5T  0 disk             ST5000LM000-2U8170   WCJAK8SQ             0x5000c500fa320792

I updated all firmware with SPP this morning:

Embedded Video Controller 2.5 Embedded Device   HPE Ethernet 1Gb 4-port 331i Adapter - NIC 20.31.41 Embedded LOM   HPE Ethernet 10Gb 2-port 562FLR-SFP+ Adpt 11.1.7 Embedded ALOM   HPE Smart Array E208e-p SR Gen10 5.61 PCI-E Slot 1   HPE Smart Array P408i-a SR Gen10 5.61 Embedded RAID   HPE Smart Storage Energy Pack 1 Firmware 0.70 Embedded Device   iLO 5 3.11 Feb 25 2025 System Board   Innovation Engine (IE) Firmware 0.2.3.0 System Board   Intelligent Platform Abstraction Data 16.5.0 Build 24 System Board   Intelligent Provisioning 3.31.63 System Board   Power Management Controller Firmware 1.1.4 System Board   Power Management Controller FW Bootloader 1.1 System Board   Redundant System ROM U32 v2.22 (11/13/2019) System Board   Server Platform Services (SPS) Descriptor 1.2 0 System Board   Server Platform Services (SPS) Firmware 4.1.5.2 System Board   System Programmable Logic Device 0x2E System Board   System ROM U32 v3.34 (09/30/2024) System Board

[TVVJ]

Hello,

To isolate the issue, please remove any third party equipments, replace empty hard drive slots with bezels and see how it helps.

Install one component at a time and power on the server to isolate to component(s).

Regards,

[support_s]

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[validan]

Well, I removed the 2.5" 4 disks and everything is fine. I added some 3.5" disks to the D3600 that is attached, as this accepts non-HPE disks just fin.e

This will be the last HP system we purchased, too much hassle. Impossible to use generic hardware and no workarounds.